Social Media Financial Services
Resume:
Florentino Gabriel Licon
Coach-able Veteran
Phoenix, AZ 85041
*******.******@*****.***
Searching for an opportunity to use my skills and knowledge to find a career I can move up in and help others while doing so with integrity, and great fortitude. Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
Valor Global - Phoenix, AZ
August 2022 to Present
• Assist large volumes of customers with the application process to request benefits, while also keeping average call times low.
• Correct and update personal information on record for client approval.
• Adhere to quality assurance guidelines, while efficiently navigating multiple systems to complete a variety of task for customers.
• Secure documents and applications made it to correct departments for completion.
• Enter data from customers into various software programs accurately and promptly.
• Communicate effectively with irate customers to resolve their inquiries professionally.
• Thrived as a team player in a fast-paced, high-energy, change-oriented environment.
• Performed other clerical and related duties and assignments as required. CSR - Customer Service Representative
Primerica Financial Services - Phoenix, AZ
February 2020 to Present
• Help families become debt free, properly protected, and financially independent.
• Certified in Auto/Home, certified in life insurance, certifited in vivant home security.
• Handle personal information, and fiduciary responsibility.
• The Financial Services Representative is responsible to schedule meetings with clients and discussing their financial needs.
• Investigate and collect all the informational data of the clients.
• Advised clients about investment in financial services.
• Inform the clients about the procedure for applying for mortgages and loans.
• Responsible to stay updated with the changes made in the policy and procedure of the company related to the financial products.
• Suggested the solutions for the improvement of the client’s financial status.
• Made calls and inform the clients about the offers on various financial products and services. Social Media Analyst
Cognizant - Phoenix, AZ
June 2018 to February 2022
• Content Moderator, and Executive Decision Maker.
• Work real time protection, and safety to large scale audience in accordance with the law.
• Using social media marketing tools to create and maintain the company’s brand.
• Working with marketing professionals to develop social media marketing campaigns.
• Interacting with customers and other stakeholders via the company’s social media accounts.
• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements.
• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities.
Heavy Machine Operator
Gabriel & Sons Carpet Care - Tempe, AZ
January 2015 to October 2021
• Machine operator.
• Truck mount loader
• Appointment scheduler.
• Fiduciary responsibilities.
Customer Service Aid
Intoxalock - Phoenix, AZ
January 2018 to June 2018
• Route and schedule planner.
• Resolution and Technician Specialist.
• Nation wide service for court ordered clients.
Customer Service Advocate
Express Messenger Ontrac - Chandler, AZ
January 2016 to December 2017
• Overnight Carrier Solutions Team.
• Resolve Shipper's Deliverer's issues locating packages, deliveries, and routing directions.
• Assist in scheduling pick-ups, drop offs, and understanding procedures for all parties. Appointment Setter
MK Global - Tempe, AZ
June 2010 to December 2014
• Questionnaire surveyor, and Appointment Setter.
• Collect personal data; credit cards, bank information. Education
Associate in Communication and Liberal Arts
South Mountain Community College - Phoenix, AZ
2007
Diploma
Cesar Chavez High School - Laveen, AZ
2004
Skills
• Microsoft Word, Excel, Power Point (10+ years)
• Date Entry (10+ years)
• Appointment Scheduling (10+ years)
• Digital Marketing
• Social Media
• Computer Literacy
• Accounts Receivable
• Microsoft Office
• Writing skills
• Sales
• Technical Support
• Social Media Management
• Search Engine Optimization (SEO)
• Software Troubleshooting
• Cold calling
• Leadership
• Pricing
• DoubleClick
• Applied behavior analysis
• Salesforce
• Google Suite
• Live chat
• Customer support
• Help desk
• Typing
• B2B
• Microsoft Access
• Presentation skills
• Retail sales
• Merchandising
Certifications and Licenses
Life Insurance
Driver's License
Insurance Producer License
Additional Information
Skills
• Data entry
• Effective communication skills
• Accountable
• Coachable
• Dual monitor skills
• Appointment setter
• Software Troubleshooting
• Technical Support Specialist
• Windows
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