Customer Service Front Office

MAFIMISEBI, Victoria

* ***** ********, ******* ******, Isolo, Lagos

**************@*****.*** +234-706-***-****

CAREER SUMMARY

Result-oriented and highly skilled Customer Service Executive with a knack for providing outstanding service without compromising the reputation and competencies of the organization. Possess strong problem-solving and customer service skills to contribute to the resolution of the customer complaints. Keen about joining a company where I can enhance my skills and add value to the vision of the company. SKILLS

• Possess customer service and sales competencies

• Excellent front office management and hospitality skills

• Excellent verbal communication, listening and phone skills

• Excellent communicator, persuasive and enjoy solving problems

• Knowledge of Microsoft Office Packages - Word, PowerPoint, Excel WORK EXPERIENCE

United Bank for Africa, 128 Isolo Road, Mushin. Feb 2023- till date Customer Service Officer

Responsibilities:

Answer customers questions about basic services, such as account balances and interest rates and fees Respond to customers inquiries and resolve bank issues with the use of customer service tools. Opening of new accounts and maintaining the existing one. Account update (phone number change, DOB correction etc.) United Bank for Africa, 128 Isolo Road, Mushin. Mar 2021- Feb 2023 Transaction Officer

Responsibilities:

To ensure that cash payments and deposit are promptly & efficiently effected while ensuring that the Bank’s turnaround time is maintained.

To ensure that while in the course of carrying out daily function that the Bank does not experience losses Other responsibilities include;

Payment of customers on request

Ensure proper and accurate balancing of cash transactions on a daily basis Ensure a customer friendly disposition at all times Ensure maintenance and effective utilization of physical assets Franchise collection

Cross-selling the Bank’s e-products / services

Call over of daily transaction

Receipt of cash and daily preparation of cash proof Phelim High School, Ugor Road GRA, Benin City Jul 2019 - Jun 2020 Data Entry Officer/Admin Assistant (NYSC)

• Gathered information to research to students to contribute to academy project and provided clarity to students to enhance learning and research.

• Greeted office guests, answered questions and directed individuals to desire locations within the school to enhance team and administrative efficiency.

• Handled student's registration and compilation of results, validated the accuracy of existing data and prepared database by updating all information as required. Country Kitchen Fast Food and Confectionaries, Ile-Ife Oct 2018 - May 2019 Front Desk Officer

Liaised with housekeeping and maintenance staff to address request complaints made by guest and confirmed relevant guest information and payment methods to prevent fraud. Welcome guest into the restaurant and courteously assisted customers with the order lists. Earned a reputation for rapidly and calmly resolving customer complaints. Damal Hotel, Okiti-Pupa Jan 2015 – Jun 2016

Front Desk/Customer Service Officer

• Handle customer request on a daily basis, facilitating a good interaction/relationship with the customer and ensured enquiries are directed to the right department.

• Received booking from clients, oobtained client information by answering telephone calls from an average of over 100 customers daily, and informed customer about available spaces.

• Guide clients on proper documentation of the form and listened attentively in order to provide full and accurate information about customer enquiries which increased satisfaction. EDUCATION

The Polytechnic Ile - Ife 2016 - 2018

• Higher National Diploma (HND), Computer Science - Upper Credit Delta State Polytechnic Otefe – Oghara

• National Diploma (ND), Computer Science - Lower Credit 2012 - 2014 2012 - 2014

Unity Secondary School, Ondo State

• Senior School Certificate Examination (SSCE) 2003 - 2009 REFERENCES

Available on Request

Contact this candidate