Data Entry Customer Service
Resume:
Ali Jullot
Sunrise, FL *****
*********@*****.***
Energetic, accomplished professional with great experience in administration, logistics and customer service. Strong organizational techniques, data entry, pay critical attention to detail, and problem solve through analysis and decision-making skills. Authorized to work in the US for any employer.
Work Experience
Special Accounts Coordinator
Crisis24 - Boca Raton, FL
October 2021 to Present
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Support the Operations Department by ensuring all logistics for projects are well organized. Evaluate client request to determine the services that are being set up match their needs and requirements. Serve as the liaison and point of contact between VIP clients(Government officials, Defense contractor companies, foreign dignitaries, CEO’s and Executives), EP and Operations vendors, prospects, and clients. Review cost estimates, SOWs, and related documents and send them to client after approval. Monitor and adhere to internal operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel.
Scheduler
All American Facility Maintenance - Sunrise, FL February 2021 to September 2021
Building, and maintaining client relationships and handling multiple client accounts. Respond to all messages and emails left overnight Handle specific inbound/outbound calls from customers
Receive, prepare, and dispatch work orders. Schedule and dispatch technicians to the customer's location using text, email and/or phone. Confer with customers and/or management to address questions, problems, or requests for service and part installations. Locate qualifying vendors, and contact subcontractors after the job completion date to verify completion or update the status. Source necessary materials in order to fully complete a job. Answer phones, handle customer complaints and issues as well as relay work orders, messages, or information to or from technicians, supervisors.
Dispatcher/Logistics Specialist
PrideStaff - Sunrise, FL
September 2019 to May 2020
Create and monitor routes for OTR Trucking Fleet Company on behalf of Client's account. Communicate with Account’s executives to provide logistic support for OTR trucking and transportation service requirements. Control scheduling of deliveries by notifying internal departments and customers of arrival time and dates. Manage Driver's logs for shipping and receiving functions, as well as data entry support.
Maintain inter- and intra-departmental workflow by fostering a spirit of cooperation and team effort. Record and document data received from emails, invoices, drivers etc.
Dispatcher/ Logistic Support
A Superior Towing - Davie, FL
January 2018 to August 2019
Assisted local and municipal law enforcement agencies by dispatching tow services pertaining to police cease requests. Maintain impound inventories and documentations referencing all vehicles and vessels. Monitored driver's hours pertaining to DOT regulations. Created and provided billing inquiries invoicing for new and potential customers. Administrative office support for the company's CEO, as well as Human Resource.
Dispatcher/ Router
Waste Management - Pompano Beach, FL
October 2015 to October 2017
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handle incoming service orders, direct drivers, and resolve service issues. Interact with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Create routes for the driver's daily task within the Broward County district. Use Waste Management proprietary software to enter ticket information and track activities.
Dispatcher
Allied Barton - Deerfield Beach, FL September 2013 to March 2015
Monitor and surveillance multiple business campuses for JM Family Enterprises through-out the United States. Communicate via radio, email and/or phone with lobby and patrol officers pertaining to their task and routine patrol. Monitor closed circuit television for building security. Dispatched and/or notified local police, fire rescue and proper personnel in reference to the signals or incident received or surveillance. Assist with organizing routine facilities checks for JM Family's multiple campuses. Process data, faxes, emails and documents received from security officers, etc.
Dispatcher
Devcon Security - Hollywood, FL
August 2010 to August 2012
Monitor various alarm signals pertaining to residential and commercial accounts, dispatch and/or notify the proper personnel in reference to the alarm received. Provide customer service and technical assistance for account holders. Created follow ups and service requests for Home Owners Association accounts. Communicated with business owners in assistance with alterations requested to be made on to their establishment per phone, fax, or emails.
Customer Service Representative and Collections
Nations Health - Sunrise, FL
November 2008 to November 2010
Assist providers and members with multiple tasks and requests pertaining to member's health insurance policies; benefits, claims, payments, collections and etc. Assist license agents with processing and submitting claims, and Medicare applications. Provide detailed information pertaining to benefits and policies, and etc. Notified members, physicians, and hospitals in reference to billing inquiries, copayments, and referrals. In accordance with HIPAA provided administrative assistance with confidential applications received.
Customer Account Executive
Comcast Cable - Miramar, FL
August 2006 to July 2008
Performed various transactions such as accepting payments, assisting with technical support and etc. pertaining to account. Exceeded monthly sales expectations through upgrades and created new accounts.
Accepted customer's inquiries normally handled by supervisor; initiative enabled supervisor to concentrate on other accounts and business commitments. Consistently earned above average quality ratings on performance evaluations. Interacted with customers in person, as well as over the phone with great energy, and a positive attitude.
Education
Certificate in Emergency Medical Services
Broward College - Fort Lauderdale, FL
January 2011 to June 2011
Certificate in Firefighter Minimum Standards
Miami Dade College - Miami, FL
August 2008 to November 2008
Skills
•Office experience
•Typing
•Analysis skills
•Microsoft Office
•Customer service
•Microsoft Word
•Data entry
•Communication skills
•Time management
•Dispatching
•Microsoft Excel
•Logistics
•EMT experience
•CCTV
•HIPAA
•Surveillance
•Upselling
•Security
•Account Management
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