Social Media Customer Service

Jennifer K. Nalli

Business & Office Administration

***************@*****.*** • 352-***-****

LinkedIn.com/in/Jennifer-nalli-09585865 • Gainesville, FL 32605

Qualifications Summary

Competent operational, administration, and customer service expert; skilled in managing forefront and backend duties, from documentation, reports and renewal of processes and procedures to deliveries enforcing productivity and promoting business through implementation of best marketing and administrative strategies. Expertise in planning and designing organizational events, programs, and sessions while collaborating with all stakeholders to enforce a healthy and profitable work environment. Capable of overseeing financial operations and minimizing system loopholes to regulate procedures. Talent for drafting business reports and delivering presentations to management and staff; with the focus of creating future action plans and standard operating procedures accordingly.

Areas of Specialization

●Social Media Platform Management

●Curriculum Development

●Marketing and Promotions

●Video Creation/Editing

●Problem Solving/Collaboration

●Organization/Time Management

●Auditing, Data Entry & Reporting

●PowerPoint Presentations

●Staff & Student Training

●Continuous Process Improvement

●Relationship Sustainment

●Team Player

Education & Credentials

Master of Science in Social Media Management

Liberty University Online, Lynchburg, VA

Bachelors of Arts in K-6 Elementary Education

University of Florida, Gainesville, FL

Associates of Arts

Santa Fe College, Gainesville, FL

Career Experience

Gleim Publications Gainesville, FL 2023-2024

Marketing Assistant

Communicated with the marketing team and provided support daily. Managed weekly and monthly promotions and worked with the team on crafting the organization and flow. Managed all testimonials from Gleim customers. Created a new system for gathering success stories from customers utilizing Asana. Managed the weekly incoming list of scholarship recipients for the Certified Management Accountant products to ensure they receive their free CMA materials. Managed taking and posting meeting notes to Bookstack. Created SOPs for processing scholarships, promotions, testimonial management, and created and activated links for new and incoming team members.

Built out the promotions in Asana for our Marketing team, assigned tasks and due dates to our copy, graphics, and brand manager teams. Created all of the product promotion links, PromoIDs, and UTM tracking stems for Gleim accounting promotions and activated them using CrossLinks .

Track competitors’ promotions daily and report little to significant changes in their discounts and sales numbers .

Gleim Publications Gainesville, FL

Project Coordinator and Assistant to the Gleim President 2022-2023

Provided daily tasks for the President of Gleim. Tasks varied from book various appointments, paid bills, filed and read through private documents and letters, created multiple PowerPoint presentations, grocery shopped, packaging and shipping items, critiqued emails, organized his computer and office, took his animals to the vet, purchased items or gifts for silent auctions, family, and partners who work closely with Gleim. Booked travel and made vehicle transportation arrangements, hotel reservations, and maintained his calendar of events.

Wrote an eighteen-week high school curriculum for remote pilot certification. It is intended to provide instructors guidance to teach students ages 14-18. The intention is for the high school instructors to abide by the FAA standards and Gleim’s resources, in order for their students to earn a Part 107 Certification by the end of the course and have the ability to fly drones legally and commercially.

Created two ancestry report portfolios of the President’s wife’s family dating back to the 1700’s. This project took a great amount of time, organization, preparation, planning, and personalization. The documentation and research were performed and provided by a business that specializes in this field. The main responsibility of the project was to compile the 200+ pages of family history, make it presentable, and put it in chronological order.

University of Florida Heavener School of Business Gainesville FL. 2018 – 2022

International Programs Administrative Assistant II -Office Manager

Manage front desk responsibilities and communications via phone, student traffic, appointments and emails. Create events and application documents for the office of international business school. Collaborate with all stakeholders from international programs and business advisors to faculty, students, parents, and other staff members. Recruit, train, and mentor student assistants, while serving as team building committee member. Process course equivalencies and review potential scholarship programs for students. Create display slides for marketing purposes and study abroad documents.

Ensured transparency and accuracy, while auditing 250 applications for a single semester.

Processed equivalency requests for admission as per university guidelines and procedures.

Improved and modified two manuals -The Student Assistant and equivalency Manuals.

University of Florida International Center Gainesville, FL 2015 – 2018

Administrative Assistant I

Managed multiple student-aid operational tasks on the front desk, such as GPAs, holds, transcripts, visa documents, passports, program deposits, and receipts. Advised and assisted students with application, academic and financial aid forms, scholarship questions. Engaged with all stakeholders to promote informational sessions and conducted fairs and workshops for scholarship programs. Planned relevant celebrations and team holidays, along with creation of flyers and forms for marketing purposes.

Provided training to Sixty Plus Study Abroad Peer Advisors (SAPAS).

Assisted fall 1500 F-1 Visa International students with entire check in process from passport details to paperwork management, along with support to International Programs team.

Increased efficiency by introducing a reference guide and new way to organize program folders.

Additional Experience

Assistant Community Manager at Hunters Run Apartments Gainesville, FL

Leasing Consultant at Legacy at Fort Clarke Apartments Gainesville, FL

Voluntary Pre-Kindergarten Teacher at Gainesville Country Day School Gainesville, FL

Grade Teacher (2nd and 5th Grade) at Gainesville Country Day School Gainesville, FL & VPK

Organization and Community Involvement

Active Junior League Member – 2013-present

Project Star Research and Health Participant at University of Florida

Team Building Committee at Heavener

Race Ambassador Meridian Behavioral Center 2018-2020

Food4Kids and Catholic Charities - Organized food and created holiday baskets with focus on Food Insecurity of Alachua

Bread of the Mighty Foodbank - Managed a company food drive during Gleim’s Giving Back promotion. As a company, Gleim was able to provide over 42,000 meals with the promotion and 300 pounds off food collect on site.

The American Cancer Society

The Springs of Florida

Contact this candidate