R D A
Resume:
C O N T A C T
Austin, Texas *****
************@******.***
A W A R D S
Special recognition Award 2024, Kalahari
Manager of the Month 2023, Kalahari
Recognized for highest check average of
$74+ 2022, Kalahari
Winner of 17 of the 18 sales/service contests 2021-2023, Kalahari
Employee of the Year 2022, Kalahari
Associate of the Month 2022, Kalahari
Club Ubuntu inductee 2021, Kalahari
Employee of the Year 2015, ACA
Manager of the Year 2018,
and 2019, ACA
Highest Closing Ratio: 2013,2014, and 2015, Monterone
Award of Excellence Award 2000, Marriott
Highest Employee Retention Award 1990- 2000, Marriott
P R O F I L E
With over 30 years of experience delivering first-class service. Upbeat energy, confidence and poise have earned praise from employers and customers alike. Strong ability to multitask and work under pressure. Extremely consumer focused while maintaining company and industry standards. Dedicated to enhancing a positive reputation for staff and company as a whole. Constantly capturing opportunities to streamline operations and increase revenue. Result-driven corporate trainer with a history of successfully delivering and implementing training programs that focus on engaging and motivating to improve service, sales, and guest experience.
E X P E R I E N C E
B-Lux Kalahari Round Rock, TX
●October 2020 - Current
Titled AGM/ Acting GM
Coordinate monthly contests with focus on increasing sales while keeping staff engaged. Ex: 11/22 shake contest generated $21K. 2/22 liquor contest delivered $66K in what would typically be a slow month. Execute service and training for F&B on a corporate level with suggestive selling and "beyond expectation" service being the main focus. Keep a pulse on employee retention and morale by planning employee appreciation events. Proudly reached the goal of 1000+ Google reviews with a 4.6 rating by using recognition and praise as the driver. Created opening/closing duties and sparkle list to keep staff accountable and B-lux looking it's best.
Reorganized stocking area to streamline inventory and minimize inventory.
Leaps-N-Bounds Austin, Texas
●March 2020 - June 2021
Director/Parent Liaison
Designed aggressive marketing strategy for "essential workers" that was so successful owner needed to lease another building. Nine classrooms were needed to accommodate wait listed students, adding
$74K in yearly revenue during pandemic.
ACA Austin, Texas
●February 2015 - March 2019
Regional Property Manager
Built property portfolio from 5 complexes to 22 complexes within 11 months. Maintained 90%+ occupancy focusing on renewal retention. Grew rental growth by 73% at the end of the 4th year there.
The Monterone Round Rock, Texas
●September 2007 - February 2015
Leasing Director
Lead team of 17 leasing agents to an unbelievable 89.7% closing ratio average. Prioritizing employee growth and training lead 10 agents to move onto corporate positions.
Marriott at Key Center Cleveland, OH
●June 1990 - June 2007
Corporate Chef
Tasked with acquiring accounts, I was able to expand district from 6 to 21 kitchens by my 5-year mark. Meeting expectation of food and labor cost under 20% and employee retention at 50% I received the "Key Center Award."
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