Real Estate Customer Service
Resume:
Minesh Brahmbhatt
Houston,TX
Email: *******@*****.***
Professional Expertise: Right mix of analytical skills and entrepreneurial drive. Specialized in real estate properties, retail stores and turning them into higher value profit-making sellable market commodities.
Professional Summary and experience:
June 2007 –Current Continental Commercial,
Detroit,MI Charlotte, NC, Houston TX
• Manage and overseas team of Commercial and residential loan officers.
• Follow up on leads for buyers and sellers.
• Negotiates the contract prior to the sale or lease of properties.
• Complete knowledge of Franchise sales agreement. New store development, opening of new franchise for hotels, motels, retail stores.
• Preparation of franchise agreement, PPSA, security agreements required by the govt. and Discloser documents.
• Qualify the Prospective buyers, Negotiation with prospective buyers Qualify the buyers and execution of all purchase sale documents.
• Lease, Sublease, PPSA, Security agreements, construction lien; conduct the title searches, preparation of letter of intent, Real estate deal making and negotiation.
• Prepared the Business plan for the prospective client including Performa statements, balance sheets, P&L, Cash flow analysis, Debt service ratio, Net worth Statements for SBA and Conventional financing.
• Strong knowledge of all marketing and sales presentation standards
• General knowledge of daily operations including understanding of the Company's policies and procedures, Problem solving skills including responding to associate and customer complaints and inquiries.
• Communication skills including verbal; written; active listening maintaining the stores functioning in all essential area of operations.
• Train the franchisee to provide the best customer service also provide staff Training and associate Development, Scheduling, Associate Performance Evaluation, Analyze, Identify and Communicate Needs, Expert in POS Operations, Administrative Tasks, Store Maintenance, Fund Deposit, and responding to emergencies.
• Excellent organization and management skills Possesses strong communication, negotiation skills, interpersonal and problem resolution skills, and Strong work ethic.
Homelife Miracle realty, Toronto April 2001- June 2007 Managing broker
Solely responsible for performance of sales division – $156+ million
Primarily accountable for achieving overall sales objectives of including: Target sales goals best possible customer service, growth, price increases and client retention.
Manage fiscal results, budgets, forecasts and reports on product, service, and pricing trends.
Organize weekly sales meetings and bi-weekly “One-on-Ones” with direct reports, nationally.
Conduct monthly reviews – summarizing developments and sales analyses for Executive Team.
Communication with sales representatives and liaise with key accounts.
Develop customer contacts - forging relationships with both existing and new clients.
Effectively create and present proposals to clients
Work individually and with sales teams to meet and exceed all assigned sales targets.
Prioritize and meet tight deadlines.
Create new market development initiatives.
Responsible for analyzing rent rolls, operating statements and financial/net worth statements, cash flow analysis, debt service ratio, forecasting, business plans to determine the appropriate loan size, terms, and pricing.
Prepares financial analysis and credit documents to assist managers in the loan approval process.
1989-2000 A- 1 Commercial Inc. Chicago Realtor-Managing Broker
• In-depth knowledge of negotiation of lease, subleases, franchise and retail agreements, purchase, and sales agreements.
• Develop customer contacts - forging relationships with both existing and new clients.
• Effectively create and present proposals to clients
• Work individually and with sales teams to meet and exceed all assigned sales targets.
• Prioritize and meet tight deadlines.
• Create new market development initiatives.
• Responsible for analyzing rent rolls, operating statements and financial/net worth statements, cash flow analysis, debt service ratio, forecasting, business plans to determine the appropriate loan size, terms, and pricing.
• Market existing products to mortgage broker network and direct borrowers.
• Develop and expand client base, while increasing income and company profit.
• Negotiation and Structuring of Property Financing, Mortgage Debt, Equity, Coordinating Loan closings etc.
• Agency agreements, broker communication, road shows and PowerPoint presentations, Investor relations, negotiation of leases, subleases, franchise agreements, offer to sale.
• Business Development including Develop Sales/ mortgage opportunities, make suggestions for new area of business, investigate institutional financing.
• Ensure the bank's credit policy and guidelines are followed and the real estate team follows sound lending practices.
Mentor, train and provide leadership to the real estate team.
• Gathers and coordinates materials necessary for transactions, including listing/commission agreements, leases, and sales agreements.
Compiles packages of property data for clients that contain material specifically tailored to each client. Prepares tenant surveys, summary reports, maps and presentations for listing or tenant representative assignments.
• Overseeing financial management (rent collection, budgeting, recovery analysis, accounts payable and accounts receivable).
• Manages and coordinates all vendor contracts and ensures fulfillment of contractual obligations.
• Property management including rent rolls, P/L, account receivable and payables. Management of staff.
• Complete sales documents including sales reports, daily activity.
• Reports, weekly sales meeting minutes and update purchaser status report.
Educational
Real estate broker/Salesperson license in the state of MI,IL,MN,NC,FL since 1996 and Ontario Canada since 2001.
Mortgage Broker License for Ontario since 2007
Diploma in Civil Engineering, India in 1979
Major: Business with Real Estate concentration
Microsoft Project, Office suite, Excel, Access, PowerPoint, Spread sheets. Languages: English, Hindi, Gujarati, Punjabi, Marathi, Urdu
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