Customer Service Technical Support SME

Resume

Professional Summary

Seasoned professional with over two decades of extensive experience in customer service, sales, management, and technical support. Known for a strong work ethic, dependability, and a team-oriented approach. Adept at driving operational success, enhancing customer experiences, and leading high-performing teams. Seeking a challenging management role where I can contribute to the company's growth and success.

Work Experience

Silmar Electronics, Greenville, SC

September 2021 - June 2024

Low Voltage Sales Account Manager

Expanded client base by 30% through strategic sales initiatives.

Boosted sales revenue by 25% year-over-year.

Streamlined account setup and data management processes, reducing setup time by 20%.

Established and managed low voltage accounts for business owners.

Conducted daily communication with clients, providing exceptional support.

Led inbound and outbound sales efforts, collaborating with project managers and technicians.

Managed account setups within profit and loss boundaries.

Performed daily data entry and sales tracking using Cloud suite.

Coordinated receiving and shipping data from manufacturers.

Created timely and accurate quotes and invoices for client products.

Coordinated with the purchasing department for supply orders.

Windstream, Inman, SC

December 2020 - September 2021

Fiber Field Technician

Achieved a 98% customer satisfaction rate through timely and accurate installation and repair services.

Installed and repaired fiber communications services for residential and business customers.

Recommended products and services to enhance customer experience.

Worked in both aerial and buried fiber plants for integration field mapping.

AT&T, Anderson, SC

November 2015 - November 2020

Brand Ambassador, Sales Manager

Consistently exceeded sales targets, achieving 120% of annual sales goals for three consecutive years.

Successfully trained and developed a high-performing sales team, resulting in a 40% increase in store sales.

Managed daily operations of a retail store, supervising and coaching employees.

Ensured the store met sales performance and profitability criteria.

Completed accounting and store reports, meeting or exceeding KPIs.

AT&T, Anderson, SC

December 2011 - October 2015

Sales Support Representative

Improved inventory accuracy by 15% through efficient management practices.

Enhanced customer experience by handling credit/refund concerns promptly.

Performed inventory management, including counts, ordering, receiving, and returns.

Prepared bank deposits and balanced POS drawer.

Coordinated with management regarding customer credit/refund concerns.

Education

Strayer University (In-Progress), Greenville, SC

Bachelor of Science in Business Administration

ITT Tech, Greenville, SC

Associate of Applied Science in Electronics Engineering Technology

Skills

Advanced proficiency in Microsoft Office Programs (Word, Excel, PowerPoint, and Access)

Expertise in asset management and human resource guidance

Exceptional leadership and development skills

Strong analytical and problem-solving abilities

Resourceful in project completion and effective multi-tasking

Excellent communication and interpersonal skills

Proven ability to manage and motivate teams for optimal performance

Strong organizational and time management skills

Ability to adapt to new technologies and processes quickly

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