Customer Service Front Desk

IMAN FRAZIER

P 404-***-**** E Imanifrazier**@yahoo A Sandy Springs, GA

OBJECTIVE

EDUCATION

My objective is to obtain a customer service position at a growing. organization where I can maximize my people-oriented skills as well as my communication skills and my problem analysis and problem- solving abilities.

Decatur High School

Class of 2014

Highline College

Class of 2024

AA Human services

KEY SKILLS

• LEADERSHIP

• EXPRESSES EXPECTATIONS

• PATIENCE

• DEPENDABLE

• CREATIVITY

• INTERPERSONAL SKILLS

• CRITICAL THINKING

• PROBLEM SOLVING

• CUSTOMER SERVICE SKILLS.

• TEAMWORK SKILLS.

• COMMUNICATION.

EXPERIENCE

February 2019- Present

Security personnel @Amazon- Securitas, Allied Universal, Security Industry specialist

Investigate and report maintenance and safety conditions. Provide escort services to the client’s visitors,

contractors and vendors as required.

Investigate security related accidents/incidents.

March 2023- Present

Hampton Inn (Intermountain)- Front desk representative Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts

Anticipating and addressing guests' needs, and resolving their problems and

complaints.

May 2021-January 2023

Wyndham hotels/Highgate (LaQuinta)- Front desk associate Answers inquiries and accepts reservations, both in person and by telephone.

Accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

April 2019- May 2021

Ross Dress for Less- Loss prevention

Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.

Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.

Adheres to Company policy for external theft response. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

October 2016- February 2019

Ricoh USA- mailroom specialist

Ships and receives products and supplies.

Runs high volume copy machines.

Distributes office supplies.

Distributes and handles all incoming and outgoing mail and or faxes. July 2012- October 2016

McDonalds- Shift manager

Clearly always show commitment to 100% Total Customer Satisfaction.

Demonstrate the ability to work as a team member and develop teamwork with others.

.

The ability to assist the General Manager in many of their duties. The ability to motivate self and others.

Ensure Food Safety.

Contact this candidate