Store Manager Customer Service
Resume:
Darnell Trahan
Clemmons, NC *****
******.*******@*****.***
I'm an excellent salesperson excellent with customer service and I know Automotive Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Take 5 Oil Change-Clemmons, NC
October 2023 to May 2024
I was In charge of running a store with a crew of 11 employees I had a budget that I was required to hit monthly goals and budget labor and spending for the store make schedule for my crew deal with customers
Store Manager
Express Oil Change & Tire Engineers-Pasadena, TX
October 2021 to September 2023
I'm in charge of running a store make sure we hit monthly goals take care customer needs and they're a customer needs and wants about their vehicles far as oil change tires mechanical needs diagnosis Clean up store make schedules make schedules make sure my employees are satisfied and happy with their job Store Manager
Elite lube and inspections-Baytown, TX
December 2018 to October 2021
I was in charge of 13 crew member crew I was in charge of making schedules it's making sure that we hit our budget every month for sales we were a million dollar store Greeted customers were urgent professional timely manner I also would talk to customers about the needs of their vehicles and the concerns that they might have about the vehicle far as mechanical work all change tires it's tires Assistant Store Manager/Sales
Allied Lube-Baytown, TX
January 2015 to December 2020
I run the shop of 12 employees make schedule take care of customer needs and complaints help with services and training
Store Manager
Portrait studio-Baytown, TX
March 2015 to May 2018
Take portraits that exceed Guest expectations and the company’s quality and creativity standards. Capture a broad range of creative & emotional-provoking portraits for Guests. Convey enthusiasm and excitement to Guests and Team Members regarding the various elements of a portrait: facial expression, eye contact, emotion, body placement, background, props, enhancements, etc. Coach studio staff to meet or exceed sales growth, sitting, sales average, andlabor goals: Familiarize myself with know current packaging, pricing and promotion information and communicated them accurately to guests. Use the specified selling techniques. Execute proper sales transaction procedures and recording accurate guest and sales information on cash register, receipts, and reports. Implement studio programs to increase sales, sales averages, and sittings. Followed merchandising guidelines to enhance sales and increase traffic flow and identity of studio. Promoted business by generating rapport with guests and providing outstanding guest service.
Sales Associate
UHAUL Inc
February 2014 to July 2016
-Managed trucks and trailers, and portable storage rentals.typical day at work is to make sure the facility runs smoothly help customers with there needes
tool inventory clerk/shop manager
HCI
2013 to 2015
Responsibilities
I was responsible for keeping up with the tools that goes out to the field by inspecting the tools making sure they're working properly i was responsible for inspecting the fire extinguishers i was also loading an unloading job trailers operating forklift and i ran shipping an receiving driver
pizza hut
2011 to 2014
Warehouse Manager
Office Depot Distribution Center-Houston, TX
October 2004 to May 2006
Responsibilities
Manage a group of 5 to 10 employees create work schedules overseas job duties are being done correctly load and unload trucks off of conveyor belt operated forklift Accomplishments
Started off as a Truck Loader making $8 an hour within 6 months I jumped two positions and started making 15.50 an hour
Skills Used
Operating forklift riding jobs computer work entry data Inventory management Education
Business Management Associates Degree
Lee College
High school diploma or GED
Skills
• fire extinguisher safety training harness training
• Warehouse Distribution Experience
• Store Management Experience
• Shipping & Receiving
• Guest Services
• Order Picking
• Warehouse Management
• Load & Unload
• Retail Management
• Sales Management
• Packaging
• Materials Handling
• Forklift
• Inventory Control
• Pallet Jack
• Logistics
• Warehouse Experience
• Microsoft Word
• Management
• Sales
• Warehouse Supervisor Experience
• Retail Sales
• Typing
• Workforce management
• Customer service
• Computer literacy
• Microsoft Excel
• Microsoft Office
• Oil Change
• Tire Service
• Automotive Repair
• Merchandising
• Communication skills
• Hotel experience
• Computer skills
• Automotive service
• Outside sales
Certifications and Licenses
fire extinguisher
Present
learn how to check fire extinguishers properly do the fire department and inspect them safety harness certificate
Present
learn how to Inspect them so they can be issued on job sites Driver's License
Non-CDL Class C
Forklift Certification
OSHA 30
OSHA 10
Assessments
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Completed June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Customer focus & orientation — Proficient
September 2023
Responding to customer situations with sensitivity Full results: Proficient
Analyzing data — Proficient
June 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Warehouse safety — Proficient
June 2022
Using safe practices in a warehouse setting
Full results: Proficient
General manager (hospitality) — Proficient
June 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Delivery driver — Proficient
June 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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