Service Technician Field
Resume:
Octavious D. Lockhart
Dell Technologies
Tuscaloosa,AL
Experience
Machen McChesney
Auburn, AL
Bacheler Technologies
Montgomery,AL
Education and Training
05/2021
Tuscaloosa, AL
05/2021
Tuscaloosa, AL
05/2010
Opelika, AL
05/2018 - 08/2018
Stillman College
Tuscaloosa, AL
IT Manager
Senior Level 2 Engineer
IT Service Desk Analyst
IT Field Service Technician
Bachelor of Science in Management Information Systems The University of Alabama
Bachelor of Arts in Communication Studies
The University of Alabama
Associate of Applied Science in Engineering Drafting and Design Southern Union State Community College
Goal: To ensure that faculty was updated and knowledgeable about new technology advancements Value: Using my experiences and perspective from being on a project team to build confidence in the faculty
My Contribution:
Provide and Applied improvements for making future technology advancements. Conduct internal and external research to formulate in developing technology confidence Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service while troubleshooting reported tech issues. Establish trust and maintain a high level of confidentiality for all executive operation activities and tasks. Acknowledge that security and confidentiality are paramount. Work closely with executive support staff to proactively track and eliminate potential issues to ensure smooth IT operations. Understand and communicate the urgency of all issues as appropriate. Setup and support personal devices and maintain backup solutions in the event of a hardware failure. Recommend new and upgraded technologiesValues:Ihaveperformedmoderatelyadvancedtechnologicalsystemssupport,maintenance,and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts. Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates. Goal: To drive service success that improves customer satisfaction, maximize customer retention and increase profitability Value: My experience and ability to troubleshoot, test, repair and service technical equipment
My Contribution:
Managed all on site installation, repair, maintenance and test tasks. Provided and applied diagnosing errors or technical problems and determining proper solutions. Document processes and comprehend customer requirements and make appropriate recommendations about products.
Responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs. Manage information technology and computer systems. Plan, organize, control and evaluate IT and electronic data operation. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Design, develop, implement and coordinate systems, policies and procedures. Ensure security of data, network access and backup systems Act in alignment with user needs and system functionality to contribute to organizational policy. Identify problematic areas and implement strategic solutions in time. Audit systems and assess their outcomes. Preserve assets, information security and control structures
Technical Experience
Languages: Python, C#, HTML5, Notepad ++, .NET Framework, SQL, Database Operating Environments: Windows Server, Microsoft Office 365, Active Directory, Azure AD, Veeam, Storage Guardian Business Tools: Microsoft Visual Studio, Visio, Autodesk CAD, Datto, Databases, Project Management Skills
Data Analysis
Project Management
Analytical Thinking
Troubleshooting and Testing
Time Management
System Integration
Client Relations
Computer Skills
AutoCAD
Teamwork and Collaboration
Infrastructure Improvements
Good Work Ethic
Organizational Skills
Friendly, Positive Attitude
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octaviouslockhart3@ gmail. com Auburn, AL
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