Customer Service Technician

roseland.talley**@Roseland gmail.com Fort Worth, Talley TX +1-817-***-****

WORK HISTORY

Customer Service Technician at First American Payment Systems LP 03/2019 - 08/2021 (2 years)

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. EDUCATION

South Grand Prairie High School

Graduated 1988

General Studies

SKILLS

Leadership, 10 years

Administrative Organization, 22 years

Management Support Services, 22 years

Appointment Scheduling, 22 years

Time Management, 31 years

Adaptability, 20 years

Communication, 31 years

Preparing Spreadsheets, 10 years

Project Management, 15 years

Microsoft Office, 25 years

Data Analysis, 15 years

LANGUAGES

English, Bilingual

SOCIAL NETWORKS

Facebook, https://Heather young

Twitter, https tamara9245043

Linkedin, https://www.linkedin.com/in/christy-williams-88a59123/ ABOUT ME

I served in the military

I have a drivers license

I have management experience : 3 years

I have a security clearance

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