Customer Service Data Entry

**********@*******.*** 225-***-**** Baton Rouge, LA 70819 WWW: Bold Profile

PROFESSIONAL SUMMARY

Accomplished professional with over 10 years of experience in customer service and sales, excelling in problem-solving and proficient computer skills. Demonstrated success at 1800WeAnswer After Hours Answering Service by enhancing customer satisfaction and improving efficiency. Proven track record in animal care and inventory management, showcasing a blend of technical and interpersonal abilities. I also have a solid history of surpassing productivity and quality targets in high-volume settings. I'm skillful in building long-lasting, loyal customer relationships. I offer polished communication skills and talent for overcoming customer objections. I am self-motivated and a true team player. WORK HISTORY

Call Center Representative. Baton Rouge, LA

1800WeAnswer After Hours Answering Service 02/2022 - 04/2024 Inventory Specialist. Baton Rouge, LA

MSI Inventory Services 08/2019 - 10/2022

Animal Caretaker. Lafayette, LA

Lafayette Animal Control And Rescue Shelter 04/2016 - 07/2019 SKILLS

EDUCATION

Baton Rouge Community

College

Baton Rouge, LA

04/2003

Associate of Arts: Liberal Arts

And General Studies

Broadmoor Senior High School

Baton Rouge, LA

05/2001

High School Diploma

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

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Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

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Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

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Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

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● Performed data entry and completed proper paperwork.

● Completed physical inventory counts each month.

Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

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Fed and watered animals to provide necessary nutrients and keep pets healthy.

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Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.

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● Maintained clean and safe living environments for animals by regularly

● Problem-solving skills

● Customer Support

● Data Entry

● Customer Service

● Sales Experience 10 +years

Customer Service Experience

10+years

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● Clerical knowledge

● Proficient with Computers

● Animal Caretaking Experience

SARA GRAFTON

Office Administrative Assistant/Sales Associate. Baton Rouge, LA Window World 10/2013 - 06/2016

cleaning enclosures and providing proper bedding materials. Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Provided clerical support to company employees by copying, faxing, and filing documents.

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Maintained office supplies inventory by checking stock and ordering new supplies.

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● Responded to inquiries from callers seeking information.

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