Customer Service Support
Resume:
Eboni Moore
Tampa, FL *****
*************@*****.***
Customer service professional skilled in, member services, customer support, sales, and de-escalation. I have experience in many diverse atmospheres. I am a fast learner, and have the ability to want to learn and be taught.
Willing to relocate to: Tampa, FL
Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
Defy Medical-Tampa, FL
April 2024 to June 2024
• Answering incoming calls from patients, caregivers, or healthcare providers
• Responding to medical-related inquiries and concerns
• Providing triage support and guidance to patients
• Scheduling appointments and procedures
• Coordinating referrals and pre-authorizations
• Handling medication refills and prior authorizations
• Resolving patient concerns and issues
• Documenting calls and updating patient records
• Collaborating with healthcare teams to resolve patient issues
• Providing education and support to patients and caregivers
• Identifying potential health risks and escalating concerns to healthcare providers
• Maintaining patient confidentiality and adhering to HIPAA guidelines Customer Service Associate
Imagenet llc-Tampa, FL
December 2022 to April 2024
• Assist customers with healthcare questions
• Intake coordinator position
• Take down Patients information
Schedule appointments
• help patients select plans
• Researches and resolves insurance billing issues
• Dental insurance experience
Health Care Services
MAXIMUS Health Care Services-Tampa, FL
March 2022 to September 2022
Assist members with all questions, through phone or email.
• Be sure to check Medicare portal to check eligibility for all members
• Assist members in a timely manner
• Warm transfer members when necessary to specific department needed at the time.
• Meet all turnaround time deadlines
• Dental coding
• Helping beneficiaries with choosing the right insurance plan Customer Service Representative
Wipro-Tampa, FL
January 2021 to August 2021
• Process billing payments
• Navigate through double monitors and multiple different softwares.
• Meet company needs
• Process enrollment and eligibility
• Assisted members with questions
• Always greeted members with a professional attitude Restaurant
Papa John's-Tampa, FL
February 2020 to November 2020
I Would work my assigned station based on the companies need that station would vary. Some of my daily duties consist of:
• Interacting with customers
• Keeping my work area clean
• Prepping food
• Taking orders over the phone and face to face
Education
High school diploma
Freedom High School - Tampa, FL
August 2014 to May 2018
Other
Skills
• Computer skills (4 years)
• Customer support (4 years)
• English
• Team Work
• Reliability
• Flexibility
• Medical terminology (3 years)
• Medical Office Experience (4 years)
• HIPAA
• Medical Billing (4 years)
• Dental office experience (4 years)
• Medical Scheduling
• Medical Coding (3 years)
• Insurance Verification
• Dental plans (4 years)
• Eligibility (3 years)
• Medical Receptionist (3 years)
• ICD-10
• Sales Support
• Medical office experience
• Contracts
• Negotiation
• Analysis skills
Certifications and Licenses
Certified Bookkeeper
Certified Professional Coder
Certified Coding Specialist
RHIT
CompTIA A+
Contact this candidate