Client Services Data Entry
Resume:
Arelis Santiago
**** ***** ** *** ***, Elk grove IL,60007
******.**************@*****.***
Objective
A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility.
Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience & develop my abilities.
Work History
D & W Fine Pack October 2021 to Present 2023
Schedule appointments for outbounds and inbounds shipments
Provide shipment details to customers and Clients Services and assist with other shipment requests
oPallet dimensions, weight, class
Build relationships and communicate effectively with client services, freight brokers, sales, clients, and other departments.
Create shipment documentation
oIncludes custom invoices, BOLs, and pallet labels.
Update and email the Past Due Open Order report
Review the forecast of orders that needs special pallets
Create, update, and assist with investigation of fusion cases
Follow up on shortages, request the appropriate information from the warehouse which includes documentation and cycle counts.
Answer/ problem solve any shipment related questions from the Warehouse.
Utilize Power BI for daily reporting, to ensure orders are ready to ship complete
oReview the production schedule data to make recommendations to meet ship dates on orders.
Performs data entry and verifies accuracy of product shipping/picking activities
Contact Client services, Logistics Coordinator, on scheduling issues, shortages on orders, and communicates missed/late appointments from carriers (through Teams, e-mails, and Dock360 warehouse notes).
Prepare documents such as Pick Tickets, sample shipments, customer BOL’s, bills of lading and shipping orders to route product.
Records inventory counts; responsible for recounting and recording any and all variances
Provide CHEP reports as requested by management.
Follow warehouse and plant quality practices including Good Manufacturing Practices, or GMP’s
Assist in training LTO’s on warehouse system management procedures.
Actively participates in the D&W safety improvement process/activities, e.g., Hazard Identification, Safety Suggestions, Safety Teams, etc.
Monitor and provide weekly report of warehouse supplies (e.g. trailer straps, air bags, logistic sticks, 2x4’s, seals, pens, and paper supplies).
Request exception shipping documentation as needed (customer BOL, Commercial invoices as needed).
Other assigned duties as requested
Solvay Blue Island October 2019 until October (Store-room Clerk/Administrator )
Goods Receiving – Inventory Items, Non-Inventory Items
Collect delivered goods including to the kitting area; inspect and validate said goods
Resolve issues around incorrect and non-listed information such as purchase order
Quarantine and resolve deliveries that do not match order
Quarantine critical HSE goods for technical validation
Posting goods receipt in RCS, Distribution of Goods and Deliver goods (non-store, non-maintenance) to appropriate personnel/location
Stock shelves/bins
Kit goods (non-stores parts/components/maintenance and project equipment)
Work order management (non-stores parts/components/maintenance equipment)
Replenishment of Stock, Run replenishment report, Validate/approve quantities and Release requisition for purchase
Work Order Goods Kitting, Pull items from stock, Use items purchased directly and Kit parts by job/work order
Work order management (stores parts/components/equipment for maintenance)
Goods Issue, Goods Returns, and Bar-Code: Review entries in RCS make corrections/adjustment as required
Manual: Validate spreadsheet entries, resolve issues around incorrect or illegible entries, & enter items into RCS (part number, work order or cost center, quantity
Manual: enter items into RCS (part number, work order or cost center, quantity) & return stock to shelves
Bar-Code: Make bar-code entry of items to be returned (part #, work order or cost center, quantity) & return stock to shelf
Review past due purchase orders and resolve issues
Annual inventory or cycle counting, Arrange delivery or pick up and Assist with emergency/urgent expediting, Research technically and Add new items to stock or non-stock, Validate need (proper analysis performed), and Research technical details and Research vendor information including cost, Research RCS
Complete ZERS form and submit to corporate personnel and Identify location, rearrange as needed, label bin, order stock (or not, if non-stock)
Administer the refurbishment process, Administer consignment, vendor owned stock and vendor managed stock And Evaluate consignment, vendor owned and vendor managed stock
Set up BOMs for stores items (may include commodity and high turn items),Maintain stores clean, neat, orderly, proper signage, proper labeling, etc. and Maintain stores facilities and equipment in good condition such as,Lighting, carts, lifts, buggies, painting, signage, etc.
Wrote notifications as needed for maintenance work,KPIs – generate, publish and recommend corrective actions, Improve Turns,
Handled Inventory value as a function of estimated plant replacement value (ERV) Improve Slow moving inventory analysis, Stock-outs, Expedited purchases/costs and Purchase items for plant personnel
Paper Source Warehouse August 2014 until October 2019
Inbound Supervisor
Achieve high level of customer satisfaction through excellence in receiving, Indentifying,dispatching and assuring quality of goods
Measure and report the effectiveness of warehousing activities and employees performance
Organize and maintain inventory and storage area
Ensure shipments and inventory transactions accuracy
Communicate job expectations and coach employees
Determine staffing level and assign workload
Interface with customers to answer question or solve problems
Maintain items record, document necessary information and utilize reports to project warehouse status
Identify areas of improvement and establish innovative or adjust existing work procedures and practices
Confer and coordinate activities with other departments
Providing advice, information and assistance to callers.
Attempting to resolve all enquires on first contact with the caller.
Making sure that all telephone calls are answered promptly.
Dealing with a customer’s queries, requests, orders or complaints.
Following up customers by calling them back
Research required information for callers using available resources.
Involved in processing orders, forms and applications.
Accurately recording details of calls and issues on logging software.
Having a professional and courteous manner at all times.
Identifying and escalating priority issues or customer complaints.
Sending emails to clients answering their enquiries.
Arranging appointments for engineers to attend premises & make repairs.
R.G.I.S Inventory Service March 2013 to March 2015
R.G.I.S Supervisor
Maintaining optimal stock levels to ensure timely availability of products.
Managing an Inventory team comprising of team leaders
Setting operational standards for all staff to follow.
Managing excess and ageing stock.
Reviewing service levels on a continuous basis.
Using electronic inventory tracking to scan stock and reconcile inventory.
Minimizing exposure to obsolete and excess stock.
Putting forward recommendations for operational policy, procedures and goals.
Creating and maintaining spreadsheets to report and analyze data.
Recruiting, hiring and managing a team of Inventory Counters.
Maintaining effective business relationships with customers.
Issuing purchase orders to customers.
Presenting written reports and analyses to senior managers.
Coordinating the shipment of goods from the warehouse.
Sending reports and documents to customers.
Investigating customer complaints.
Using scanning terminals, and professional fixed asset tracking software
•Proficient with Microsoft Programs including Office, Excel, Power Point, Word, and Adobe Photoshop
•Bilingual: Fluent in both Spanish and English
Education
September 2007- June 2008 El Cuarto Año High School, Chicago IL
•High School Diploma
•Honor Roll Student: 3.9 GPA
•College oof Depage September 2023 until Present.
Contact this candidate