Operations Manager Customer Service
Resume:
Augustin Kemnabou
ADDRESS: Douala-Cameroon
PHONE: +237-***-**-**-**
Email: *********@*****.***
Operations Manager/Procurement Manager
An accomplished and result oriented professional with robust experience acquired over the years in delivering optimal result & business in high-growth environments and establishing key relationships with business segments globally. Skilled in Customer service, Logistics Management, strategic planning, Leadership Development, and Business Process Improvement. Improving quality and efficient operations through Kaizen, Six Sigma, and 5S Lean Methodology. Proficient at enhancing operations Enterprise Resource Planning tools such as SAP, Red Prairie, and Oracle. Demonstrate effective communication ability and knowledge in several cross-functional duties, Professional team -building skills to achieve project goals. Strong comprehension of time management to achieve required formats, manager of multiple projects, and lines of business within the import/export industry. Well-respected for trustworthy practices amongst business partners. Create financial forecasts: achieve recognition to advance to distribution manager. Analyze developments in the business and provide feedback to management on company progress. Exceptional communication, presentation and interpersonal skills with proficiency at grasping new concepts quickly and productively utilizing the same.
Key Accomplishments
Achieved synergies on large-scale programs eliminating waste and creating value.
Demonstrated success improving both bottom/top-line performance for annual budgets.
Implemented a quality assurance program that increased throughput and decreased carton rejects on the conveyor by 6%
Created and implemented a part-time associate program that reduced wage overhead and increased performance, successfully integrated full-time associates and part-time associates to create a high performing team.
SKILL AREAS: Operation management Procurement Production management Risk Management Organizational planning Process improvement Contract negotiations Strict time/Budget Adherence Strategic planning Problem solving Leadership Strong interpersonal skills Data Analysis project management Team management Outstanding communication skills Analytical skills Client relationship management KPI matrices to drive flawless execution.
PROFESSIONAL EXPERIENCES
Futura Group Solution; Distribution & Buildings: September 2023 to February 2024
Douala-Cameroon
Assistant general Manager.
Managed functions about allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees.
Managed supervisory and administrative personnel and overseen supervision of warehouse hourly personnel
Ensured compliance with health and safety standards maintained by the employees.
Identified and resolved any inventory discrepancies and ensuring that the inventory and system records are in agreement.
Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
Negotiated with carriers, warehouse operators and insurance company representatives for services and preferential rates.
Oversaw daily activities of team members and provided assistance whenever needed.
Developed and implemented data-based solutions in a timely manner, improving efficiency and productivity by eliminating waste and production constraints.
Comilog-Moanda (GABON): Manganese Project Exploration. 2019-2023
Field Operations Manager.
Responsible for the overall management of two surface mines and related mining projects.
Responsible for safety and health of mine workers under MSHA regulations.
Assisted in staffing, outlining project plans, setting project goals and deadlines, and evaluating performance.
Maintained agreements with vendors regarding parts and servicing warranties.
Communicated Schedules/needs with mine supervisors to implement maintenance procedures.
Responsible for all installation of and recovery of belt conveyor systems.
Ensured ongoing regulatory compliance with all applicable government agency.
Developed and recommended changes in equipment, schedules, employee requirements, and crushing operations possible.
Utilized innovative coach trained individuals to act as a team, achieving high levels of both safety and productivity.
Comilog-Moanda Mine Project Exploration (Gabon) : 2017-2018
Mining Production Operator.
Used pinch bars inserted under car wheels to position cars under loading spouts to move mine cars into position for loading and unloading.
Loaded, set, and detonated explosives to achieve the desired blasting patterns.
Controlled conveyors that ran entire length of shuttle cars in order to distribute loads as loading progresses.
Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Louis Dreyfus Commodities; Chemical Products: 2010-2016
Douala-Cameroon.
Procurement Officer.
Managed the procurement process, from sourcing and supplier selection to negotiate contracts and ensuring compliance with procurement policies.
Developed and implemented a process to select and evaluate suppliers based on quality, price, and delivery.
Developed and implemented procedures to streamline the process.
Reviewed, evaluated and monitored supplier performance based on quality, delivery, and cost.
Negotiated price and delivery terms with suppliers to ensure the best value.
Maintained and updated vendor database with supplier contracts and other relevant information.
Ensured the timely delivery of materials and supplies to meet production schedules.
Collaborated with other departments to ensure the timely and accurate delivery of materials and supplies.
Resolved supplier issues in a timely manner to ensure customer satisfaction.
Analyzed market trends and assessed the impact of price fluctuations on the business
PROFESSIONAL DEVELOPMENT AND CREDENTIALS
Bachelor in Business Administration: 2004-2005(DOUALA-UNIVERSITY)
Diploma in Operations Management.
Diploma in Six Sigma.
TRAINING AND CERTIFICATES
Project Management. Quality, Risk, Procurement.
Project Management Professional (PMP).
Certified Associate in Project Management (CAPM).
Agile Master Training Certificate
Scrum Master Training Certificate.
Project Planning and control.
ISO 20400; Principles of Sustainable Procurement.
TECHNICAL SKILLS:
MS EXCEL; MS PROJECT; SAP; ORACLE; SCORO
ERP, CRM.
LANGUAGE: ENGLISH and FRENCH.
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