Revenue Cycle Part-Time
Resume:
Dawn J. Adams
Atlanta, Georgia
newgeorgiapeach**gmail.com
Experienced manager with impressive verbal and written communication skills. Self-confident with decision making and conflict resolution. Knowledge of Microsoft Office Suite. Payroll management using QuickBooks Online (QBO), ADP, and Paychex processing software. EPIC for healthcare systems. HFMA – Certified Revenue Cycle Representative (Certified)
WORK EXPERIENCE
Prometric, LLC – Baltimore, MD (HQ) 8/2019 – present Test Center Administrator – Smyrna, GA
A TCA ensures that every candidate receives a fair and comfortable testing experience; always maintaining a secure environment while providing essential materials in the test center.
Open center and prepare labs for daily testing.
Register candidates and check them in to their assigned testing station.
Perform enhanced security checks, as well as collect biometrics and digital imaging under the direction of Prometric clients adhering to each client’s practice. WellStar Healthcare System
Patient Access Specialist (PAS) - Atlanta, GA 1/2022 – 2/2023 The Patient Access Specialist is typically the first point of contact and must ensure a pleasant experience for patients and visitors.
Interviewed patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient account balances.
Conducted intensive screening of all Medicare/Medicaid and managed care patients for pre-certification requirements and provider service eligibility prior to registration.
Obtained all necessary customer consents and attestations.
Coordinated the collection of all estimated patient liabilities, including co-payments and unmet deductibles.
Verified insurance benefits and coverage for inpatients and outpatients. Majestix Professional Cleaning, LLC – Wilmington, DE 5/2015 – 1/2021 Director of Operations (Virtual)
Governed day to day operations by creating business contract agreements, managing financial transactions, preparing monthly invoices, processing payroll, preparing 1099 misc. tax forms, as well as, implementing planning and development strategies for the growth of the company.
Reported day to day administrative and financial operations to the CEO.
Prepared semi-monthly employee payroll and monthly invoices using QuickBooks Online
Assessed the needs for each client and developed a weekly schedule that satisfies their daily needs.
Using Google Suites, recruited new employees; screened candidates and reviewed their skillset, verified past relative employment, and conducted background checks prior to official onboarding and training using ADP, Paychex, and QuickBooks payroll processing systems.
Reviewed benefit plans for employees through OIG Insurance. The Life Center for Families – Providence, Rhode Island 7/2009 – 12/2014 Operations Manager (Remote)
Reported directly to the CEO regarding daily operations; specialized in technical support for computer software. Managed accounts receivable and accounts payable using QuickBooks. Monitored and maintained company website.
Prepared monthly invoices and processed checks using QuickBooks for home offices.
Scheduled state-wide meetings and coordinated lecturers and prepared community workers to assist individuals and families in need
Provided executive coaching and supervised administrative and technical staff regarding their daily responsibilities: conducted monthly meetings to further enhance business relationships with city officials, clients, donors, and sponsors. Audited tax files: monitored IRS updates to maintain 501c3 licensing for non-profit organizations
ACS, LLC /Rhode Island Human & Health Services – Cranston, RI 8/2004 – 7/2009 Project Support Specialist (Hybrid)
Managed benefits through BCBS, UnitedHealthcare, and Neighborhood Health plans for State employees. Created and updated dental and vision contracts annually for annual enrollment.
Processed new vendor accounts and assisted with auditing active contracts with the Compliancy Officer
Coordinated recruitment process for online employment applications Prepared new hire information packets and coordinated orientation sessions using PeopleSoft.
Processed online e-verification and assisted with obtaining drug screening results.
Assisted employees with Workers’ Compensation paperwork, conducting interviews, preparing annual review documents, and assisting with exit interviews.
Northern Rhode Island Community Services (NRI) – Woonsocket, RI 12/2002 – 8/2004 Case Manager
Provided direct care for all activities for daily living.
Assisted with money management for house residents.
Administered medication, assisted with doctor’s appointments and other personal outings.
Selected daily menus and prepared meals during my shift.
Recorded and tracked daily behavioral activities in the consumer’s progress notes.
Conducted monthly community safety and compliancy house meetings.
Field practicum: 12/02 – 5/03
Northern Rhode Island Community Services (NRI) – Woonsocket, RI 11/2001 – 12/2002 Quality Assurance Software Specialist
Entered medical insurance and confidential consumer information into the Echo Software program.
Analyzed aggregate program level data; priority areas were CAFAS, BASIS-32, Medicaid Paid Claims, and other documents.
Verified diagnostic codes for billing using the ICD-9 manual.
Performed agency-wide audit of medical records for HIPAA and CMS compliancy.
Created the Echo Software module for development and training. EDUCATION
Walden University Online Program
Master of Business Administration (MBA)
Graduated Magna Cum Laude, May 2008 – GPA: 3.85
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