Customer Service Patient Account

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Tina Ressler ************@*****.*** 678-***-****(mobile) 6236 Bell Dr.

Flowery Branch, GA 30542

Experience

My Current position

Parallon

Remote

I am a Patient Account Specialist for HCA hospitals. I speak with patients, providers, and insurance agents handling calls on patients accounts. I handle billing, insurance, and help with questions on a patient Account for all HCA hospitals. I look up eligibility for insurance on patients accounts in One Source Experian Health, take payments, set payments, settle Account debts, help patients understand billing on their accounts, and much more.

September 2022 to Present

Computershare

January 2021 to September 2022

Remote

Customer Benefit Specialist

I speak with Shareholders who need assistance with their Benefit and or investment accounts. I also handle these accounts by chat.

TTEC Industrial August 2019 to December 2021 Programs I have worked.

United Healthcare

Sales Associate

Took calls for open enrollment for Medicare patients.

Contact Tracer

Made calls to Covid-19 patients to let them know their positive results, set up and then monitor them.

Progressive Insurance

Customer service Agent

This is my current Project

Take calls for billing, assisting customers with their Auto policy add and deleting vehicles, answering auto insurance questions.

Nordstrom liveops

Customer Care Agent

June 2017 to August 2019

Flowery Branch, GA

I take calls for Nordstrom.com

I handle all calls other than credit or direct store issues.

I email, take calls, place calls to any of the direct shipping companies, I deal with billing, escalated calls, shipping issues, any calls dealing with customer service. This is a high end retail store and we are expected to give the very best in customer service skills. I excel my metrics are always very good and my surveys are always 95% to 100% I have been doing customer service for a very long time and I am great at what I do.

Customer Service Agent

Microsoft Xbox Support

September 2014 - 2016

Lawrenceville, Georgia

I worked from home taking calls for Microsoft Xbox Support, I handling billing, chat support, tech support, and general questions.

Customer Service Supervisor

Royal Caribbean Cruises Ltd. September 2003 - May 2007 Wichita, Kansas

Customer Service Representative

T-Mobile Communication July 2000 - December 2002

Wichita, Kansas

Customer Service Representative

Viking Office Products

June 1998 - July 2000

Wichita, Kansas

Education

Wichita Technical Institute Vocational Call Center/Customer Service Certificate May 1998 - June 1998

Health Insurance license October 2020

Skills

Customer Care Agent, Phones, 10 key, Computers, Supervisor duties, Paper work, Payroll, Collections, Chat Support Agent, Emails, Customer Complaints.

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