Customer Service Call Center
Resume:
Lynnette Boyd
Ready to work
Council Bluffs, IA *1501
*******************@***********.***
I am a very responsible and trustworthy individual. I take pride in working hard and always doing my best work.
Authorized to work in the US for any employer
Work Experience
Manager
Mcdonalds - Council Bluffs, IA
July 2014 to February 2017
• Food safety check
• Train crew on proper procedures
• New employee orientation
• Deposits
• Handled day-to-day operations
• Responsible for customer relations
• Handled drawer cash outs
• Handled opening and closing of restaurant
Call Center Agent
Pinnacle Telemarketing - Council Bluffs, IA
March 2012 to February 2014
• took donations for political representatives
• renewed subscriptions for Angis List clients
• made political calls
• made out going calls for clients
Education
Some college in Human Resource Management
Iowa Western Community College - Council Bluffs, IA August 2018 to May 2019
Skills
• Microsoft Word
• Training
• Inventory Control
• Customer Service
• Typing
• Cold Calling
• Employee Orientation
• Management
• Telemarketing
• Cash handling
• Human Resources
• Recruiting
• Time management
• English
• Interviewing
• Leadership
• Microsoft Office
• Computer skills
• Sales
• Laundry
• Cooking
• Cleaning Experience
• Microsoft Outlook
• Data entry
• Clerical experience
• Word processing
Certifications and Licenses
Administrative Assistant Certificate
April 2024 to Present
Received my certification through Iowa Western Community College Assessments
Call center customer service — Completed
October 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Bookkeeping — Proficient
November 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Basic computer skills — Proficient
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cleaner fit — Proficient
August 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Restaurant manager — Proficient
November 2022
Managing restaurant staff and meeting customer expectations Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Office manager — Proficient
April 2021
Scheduling and budgeting
Full results: Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Home health aide skills — Proficient
July 2022
Providing care to patients in a home setting
Full results: Proficient
Working with MS Word documents — Proficient
September 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Work style: Professionalism — Proficient
October 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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