Customer Service Call Center

Cashier/Customer Service

Target - Homewood, IL

January 2023 to January 2024

Experienced Cashier with a strong background in customer service and a track record of handling transactions accurately and efficiently. Proficient in cash handling, point-of-sale systems, and inventory management. Fluent in Spanish and Arabic, enhancing communication with a diverse client base. Known for excellent interpersonal skills, team collaboration, and a quick learning ability, consistently contributing to a positive customer experience and workplace environment.

While working gear some of my accomplishments included;

Resolved an average of 100+ customer inquiries per week, maintaining a 98% customer satisfaction rating.

Utilized language skills to expand the customer base by providing personalized service to Spanish and Arabic-speaking guests.

Call Center Representative

CDMD transportation - Dolton, IL

January 2019 to February 2023

Call Center Representative with 3+ years of experience in a fast-paced customer service environment. Skilled in handling a high volume of inbound calls while providing exceptional customer support. Proficient in problem-solving, conflict resolution, and bilingual communication in Spanish and Arabic. Demonstrated ability to learn product and service information quickly to effectively assist customers and exceed service standards. Strong team player with a track record of contributing to team and individual goals.

Education

Associate's degree in Paralegal Studies

Governors State University - University Park, IL

February 2023 to Present