Customer Service Representative

Tiffanie Huichan

San Antonio, TX *****

**************@******.***

+1-210-***-****

Work Experience

HR Receptionist

Etech Global Services - San Antonio, TX

November 2023 to February 2024

• Answer phone calls

• Assist with distributing headsets for new agents

• Assist with interview process

• Filing

• Scanning documents to payroll

Customer Service Representative

Qualfon - San Antonio, TX

February 2023 to November 2023

• Providing general information about life insurance policy to policy holders

• Mailing information about NYL insurance to potential clients Trainer

Ibex - San Antonio, TX

November 2021 to January 2022

• Provide training to new hires for their position

• End of day reports

• Attendance

• Making PowerPoints and one pagers for classes

Education

High school diploma

Holmes High School - San Antonio, TX

Skills

• Human Resources

• Front Desk

• Microsoft Outlook

• Customer service

• Software troubleshooting

• Call center

• Computer skills

• Medical terminology

• Typing

• Administrative experience

• Time management

• Office experience

• Phone etiquette

• English

• Organizational skills

• Microsoft Office

• Sales

• Live chat

• Data entry

• Communication skills

• Interviewing

• Payroll

• Microsoft Excel

• Cash handling

Certifications and Licenses

Driver's License

January 2024 to January 2032

Food Handler Certification

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