Business Development Support Specialist

Teresa Scales

Smyrna, GA ***** 404-***-**** ***********@*****.***

Products/Services Support Specialist

Confident, knowledgeable, and personable financial products specialist with over 15 years of experience leading financial platforms, and building and servicing multi-million dollar business portfolios expanding over diverse industries. Proven problem solving and business development skills for consumers and commercial customers. Effective communicator and decision-maker, driven by goals, strong leadership skills and integrity. Consistently exceeds performance targets through innovative process improvement and being adaptable to change management.

Highlights

•Best Practices

•Business Development

•Client Relationship Mgmt.

•Consultative/Solution Sales

•Contracts/Negotiation

•General Management

•Great Negotiator

•Highly Energetic and Assertive

•Insurance, Investments & Mortgages

•Revenue /Profit Improvement

•Sales Support

•Strategic Partnerships

Professional Experience

New York Life – Alpharetta, GA October 2022 – May 2023

Agent

Ensured effective insurance, retirement, and business planning education through an array of service offerings including high-quality insurance, fixed annuities, long-term care insurance, securities, investments, and more.

Developed and employed marketing and business plans to grow client base.

Prospected and contacted potential clients to discuss their financial needs and concerns.

Completed the New York Life training curriculum and advanced my professional skills and industry knowledge.

Lenox Financial Mortgage Corporation – Santa Ana, CA (Remote) April 2020 – April 2022

Disclosure Specialist

Upheld a strong acumen and understanding of RESPA and TRID compliance guidelines. Managed company pipelines for initial disclosure and final disclosure sets, change of circumstances, and notices, and made sure proper disclosures were sent out within the proper time frame.

Reviewed Loan Estimates, Closing Disclosures and Disclosure Packages to make sure they were compliant prior to being sent to borrowers. This entailed abiding by all national laws governing the mortgage industry as well as applicable state laws in which the company was licensed.

Retrieved internal compliance reports from loan origination systems and ensured that all issues were remediated before the release of the disclosure packages, which included validating Change of Circumstances requests.

Often made recommendations for improvement in the disclosure function.

Completed Anti-Money Laundering training.

Advisory Group – Atlanta, GA (Remote) May 2019 – March 2020

Advisor Support Representative

Reviewed, processed and followed up on various brokerage and non-brokerage account requests including asset movement requests, IRA distributions, journals between brokerage accounts, alternative investment processing and other cash and asset processing.

Interacted with clearing firm on routine brokerage account processing requests; provided timely updates in contact management and workflow systems.

Responded to incoming requests from internal and external customers, performed research and problem solving, entered data into contact management system, and provided timely follow up communication.

Reviewed, processed and responded to a high volume of time sensitive notifications and service requests.

Field Pro, Inc. – Atlanta, GA November 2015 – April 2017

Business Development

Recruited Field Agents which expanded the company’s areas of coverage and increased revenue.

Attended management meetings and assisted with carrying out critical operational initiatives.

Recommended new ideas, alerts, and problem-solving tactics.

Identified areas of opportunities and launched corrective actions for improving field agents’ quality service marks.

Actively monitored no coverage areas and quickly staffed these areas with suitable agents.

Served as the primary liaison between clients and field agents’ relationships.

Nothing But Mortgages, Inc. – Atlanta, GA March 2010 – October 2015

Business Development

Completed loan origination for all loan types to include: Conventional, FHA, and VA loans.

Calculated loan figures and organized paperwork pertaining to the loan.

Met with applicants to pre-qualify and process the loan.

Marketed loan products to realtors, builders, and clients.

Coordinated essential supportive relationship with lenders, appraisers, title companies and government to secure funds for clients.

Utilized client management skills to develop business relationships in new client base arena.

Performed pre-underwriting responsibilities such as analyzing loan applications, credit histories, financial statements, and income verifications.

BNB Mortgage Company, Inc. – Atlanta, GA January 2007 – December 2009

Loan Officer

Comprehended and delivered knowledgeable sales and product information across all product lines.

Consulted clients throughout the process of home purchase and refinance options.

Displayed comprehensive knowledge of a multitude of mortgage banking programs, products and services to facilitate varying client needs.

Performed with excellent customer service skills to impact retention and development of customer base.

Assisted in identifying, qualifying, packaging and delivering residential funding opportunities for buyers.

Reviewed appraisals, income, assets, credit report, title and other related conditions in accordance with established guidelines.

Common People Mortgage, Inc. – Norcross, GA March 2003 – November 2006

Mortgage Broker

Selected, interviewed, trained, developed and managed a sales team.

Evaluated debt ratio, loan-to-value ratios, credit score, property valuation & various other factors.

Assisted borrowers with credit restoration

Managed mortgage loan officers.

Performed daily administrative and operational duties.

Practiced expert customer service skills to impact retention and development.

Verified loan documentation for authenticity.

Responsible for creating and maintenance a pipeline report.

Education

Pine Forge Academy (Diploma) – Forge, PA

Georgia Perimeter College – Dunwoody, GA

Contact this candidate