Customer Service Representative
Resume:
Lakima Cherry
Orlando, FL
**************@*****.***
Accomplished, results-oriented Customer Service Representative 5 plus years experience as a retail sales associate with loss prevention knowledge and skills, to save business money, equipped with good communication abilities, comfortable working with and interacting with individuals from diverse cultures and backgrounds. Highly motivated, resourceful and a creative problem solver in conflict resolution. Upholds high ethical/moral standards and integrity. Honest with managers and supervisors. Looking for somewhere I am able to apply my skills and be able to advance and grow with the company.
Willing to relocate to: Orlando, FL
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Lori's Gifts, Inc.-Orlando, FL
September 2023 to January 2024
• Greet customers and actively listen to their needs
• Accepted and handled all credit card and cash transactions.
• Helped employees look for certain items in the gift shop.
• Open and close the store.
• Sanitized the store
• Ensured inventory was stocked on sales floor and made sure to communicate upcoming needs for future orders.
• Executed all daily operational policies and procedures with efficiency, diligence, and integrity
• Operated a point of sale (POS) system
• Handmade gift baskets and also made deliveries to patient rooms. Publix Deli Clerk
Publix-Orlando, FL
January 2023 to June 2023
• Provided premier customer service, including greeting customers and answering questions
• Maintained Publix's high standards for freshness and sanitation
• Sold products by providing customers with information needed to make purchasing decisions
• Made and prepared all salads, pastas and deli sections.
• Sanitized and washed slicers all kitchenware, cleaned floors, also handled the hot area.
• Fried chicken, made subs, sliced all meat and cheeses.
• Operated cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other deli equipment
• Restocked bar area condiment stations and salad stations. Medical Screener
Octopharma Plasma-Orlando, FL
October 2021 to January 2023
• Screened all donors to check vitals and protein.
• Cleaned and sanitized all areas that are being used.
• Registered and signed all new donors.
• Stocked and setup all plasma machines.
• Conducted basis screening procedures such as reviewing health related documents and performing finger sticks.
• Educated new donors on the use of products made from donated plasma
• Trained and provided leadership to new/existing employees
• Reported quality issues and procedural deviations to Quality Assurance and Management
• Cleaned blood or plasma spills and performed proper procedure for disposition of biohazardous waste Customer Service Representative/Call Center
24-7 Intouch-Altamonte Springs, FL
November 2020 to August 2021
• Assisted customers with purchases and account details, canceled orders, tracked packages, helped customers locate items on the website
• Performed customer service surveys
• Greeted customers with a warm and professional attitude
• PCI compliant with safe guarding customer information and privacy
• Refund items and replaced lost or stolen items, informed customers of policies and procedures
• Input data and information into computer
• Multi tasking, time management skills on live calls. Trying to improve time handling and quality of the call, typing, helping coworkers with questions and influencing positive attitudes in the workplace.
• Dealing with unruly customers effectively.
• Active listening skills
• Building relationships with customers to gain trust and confidence to resolve issues
• Resolved customer information and complaints
• Handled online orders and credit card transactions Education
High school diploma in Information Systems
Hungerford Preparatory Hs - Eatonville, FL
February 1999 to July 2003
Skills
• can type 35 wpm (10+ years)
• Cash Handling (10+ years)
• Customer Service (10+ years)
• Retail (10+ years)
• Food Service (10+ years)
• Supervising Experience (1 year)
• Security (6 years)
• English (10+ years)
• Telemarketing (5 years)
• Communication skills
• Sales
• Retail sales
• POS
• Customer support
• Guest relations
• Load & unload
• Shipping & receiving
• Customer service
• Microsoft Office
• Phone etiquette
• Cooking
• Kitchen experience
• Food preparation
Certifications and Licenses
Design and Drafting auto cad
Security Guard
Contact this candidate