Customer Service Accounts Receivable

RONALD A. SAFRIN

Westfield, IN ***** 317-***-**** *.*.******@*****.*** LinkedIn

Career Summary

Results-driven collections professional with a successful background record in law and a proven ability to manage collections, negotiate on behalf of clients, and build relationships. Analytical thinker with reliable experience in representing clients in the collection of unpaid accounts and organizing a system to manage collections for these clients. Inspired to optimize the collections process and achieve outstanding results from a growing company.

Skills & Core Strengths

Debt Collection, Cash Collection, Law Experience, Skip Tracing, Financial Analysis, Client Relationship Management, Sales, Accounts Receivable (AR), Customer Service, A/R Collections, Outbound Calling, Negotiation Skills, Collection Services, Creative Problem solving, Collection Management

Professional Experience

Sales Executive 03/2015-Current

Nordstrom: Men's Sportswear Department

Establish and maintained a network of 200+ loyal customers through reliable customer service, consistent referrals, and text message/social media marketing campaigns driving in-store/online digital sales.

Utilize CRM platform to communicate/follow up with customers and initiate digital/remote sales (store leader in Q1 2023).

Showcase reliable leadership skills by teaching new hires sales best practices through shadowing/new hire training.

Earned Top 5 Salesperson Award in the entire store of 60+ associates for every year except COVID.

Applied passion for continuous learning to earn product-specific certifications and become a subject matter expert (SME) in 10+ different brands.

Achieved a 25% annual sales increase in every year (except COVID), including $520K in year 1 and $1M in year 6.

Leveraged cross-selling techniques and a consultative selling style, resulting in Top Salesperson for Men's Sportswear Department (every year), Pacesetter Sales Award, and High-Volume Award from corporate.

Attorney 01/1995-03/2015

Safrin and Associates Ronald A. Safrin LLC

Effectively represented clients in the collection of unpaid accounts/bad debt, as part of a law practice focused on civil matters including commercial collections, matrimonial law, personal injury litigation, and employment claims.

Consistently exceeded clients' collection targets/goals by following up on accounts, documenting debtor payment issues, and managing write-off concerns.

Resolved collection/accounts receivable issues by engaging with consumers/debtors, initiating strategic lawsuits, and executing judgment collection/wage garnishment.

Collaborated with clients to draft new contracts, edit existing verbiage, and clarify expectations within the agreement.

Created and organized a system to manage collections for a wide range of clients, including small businesses, commercial businesses, apartment complexes, and physician/healthcare facilities.

Displayed effective negotiation skills and interpersonal communication by consulting customers on court proceedings, drafting settlement agreements, and leading discussions on settlement amounts.

Provided detail-oriented representation in family law matters, including dissolution of marriage, paternity claims, modifications, and collection, enforcement, and calculation of child support payments.

Developed and implemented personalized strategies for new/pending cases by evaluating, preparing, and overseeing all aspects of litigation for court/mediation.

Successfully represented individuals in employment discrimination suits filed with EEOC by ensuring rights were protected and advocating for their equitable outcomes.

Advocated for plaintiffs in personal injury and medical malpractice claims by ensuring client received appropriate treatment/medical care.

Education

J.D.: Law 09/1993

Thomas M. Cooley Law School Lansing, MI

Bachelor of Science

Indiana University Bloomington, IN

Publications

Co-Author, “Evaluating the Personal Injury Claim for the Paralegal”, Indiana Continuing Legal Education (1999)

Volunteer Experience

JDRF, Philanthropic Volunteer

Congregation Beth-El Zedeck, Soup Kitchen Volunteer

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