Inbound calls payment transactions customer service
Resume:
Terena Mcwhorter
Findlay, OH *****
**********@*****.***
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Have wonderful interpersonal skills. Work Experience
Small Sorts
UPS-North Baltimore, OH
November 2023 to Present
Bagging mail, Scanning and Bagging mail in DSI fast and efficiently carefully handling packages out for delivery.
Press Operator
FMT-Findlay, OH
February 2023 to November 2023
I check quality of product for flash and cut off if needed. Load and stack product on pallets for shipping Packer
National Beef-North Baltimore, OH
September 2022 to January 2023
Completed daily orders with expert picking and packing of shipments. Protected materials for transport by correctly packaging products in boxes and crates. Complied with safety, health and environmental regulations as prescribed by law. Changed jobs for reason of layoffs
Deli Associate
TA Travel Center-North Baltimore, OH
February 2022 to September 2022
Maintained clean, trash-free workspaces to maximize productivity and safety. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Prepared food such as salads, pudding parfaits
Cooked delicious food to be served. Such as hamburgers, french fries and hot meals for the people on the go to out many truck drivers
Home Health Care Aide/ Healthcare Assisted Living Aide Middleton Estates And Rescare-Gallipolis, OH
January 2013 to August 2017
Assisted patients with dressing, grooming and feeding needs. Maintained clean, safe and well-organized patient environment. Adhered to all resident lifting and safe lifting instructions and rules. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery, such as eating intake. Would assist with residence cleanliness, driving residents to appointments and grocery shopping. Developed rapport to create safe and trusting environment for care. Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel. Scheduled and accompanied client to medical appointments. Secretary
Grand Strand Vacation, Reality-Myrtle Beach, SC
April 2009 to December 2012
Excellent customer service answering calls for people wanting the perfect vacation. Finding the best accommodations to fit the family needs. Set up and made reservations. Waitress/Cashier
Plantation And Dino's Pancake House-North Myrtle Beach, SC January 1998 to September 2008
Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Delivered orders to patrons address. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked closely with shift manager to solve problems and handle customer concerns. Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Greeted customers with a friendly and positive attitude Took customers orders and delivered food in a timely manner Waitress/Cashier
Dino's House Of Pancakes And Plantion Pancake Hous-North Myrtle Beach, SC May 1994 to December 1997
Worked expected schedule and extra shifts
Restocked and organized merchandise.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Delivered orders to patrons address in timely manner. Enjoy working with the employees and employers
Enjoy working with the public. Received pleasure by the customers always returning and having my own repeat customers
Loved being able to work both restaurants being owned by the same people. Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Performed cash, card and check transactions to complete customer purchases. Took orders and delivered food in timely manner.
Greeted customers with a friendly and upbeat attitude Education
Computer financial assistant
Buckeye Hills Career Center - Rio Grande, OH
May 1986 to May 1988
High School Diploma
Hannan Trace - Crown City, OH
Skills
• Delivery driver experience (10+ years)
• Food Safety
• Food Production
• Food Preparation
• Computer Skills
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