Front Desk Receptionist
Resume:
Victoria Connour
Team leader
Lake Ozark, MO
****************@*****.***
Hello
Victoria Connour
Osage Beach, MO,65065
****************@*****.***
Administration assistant
Accounting
SkillsCertificate How to deal with rude or angry customers Certificate in Microsoft Excel
Certificate in Computer Fundamentals
Certified in Business Ethics
Clinical management of patients with covid 19 investigations and care for mild, moderate and severe disease
Marriage minister
Management Course = short course
English Writing
Customer Services = short course
Facilities Management = short course
Leadership & Management = short course
Communication skills
Life Coaching
Personality Development
Run a bobcat
House wife = 20 plus years
Manage a family of 6 = 20 years
ExperienceJune 10th 2023 to percentSchmidt’s Creek Hotel, Osage Beach MO, 65065- Front Desk Receptionist • Run morning check outs, printed invoices extended guest stay
• Housekeeping and maintenance
• Deal with guest problems
HomeMaker St Roberts Mo, 65056From 1999 to 2015
Management of the financials
Well being of 4 children
Manage monthly spending
Manage a household
Education
G.P.A 4.0
Doctor in Theology
Pastoral Counseling exam score: 80%
Diploma in Hospitality Management
Business Administration Diploma
Office Administration Diploma
Sales and Marketing Diploma
Project Management
Class E
Human Resource Management
AwardsChoice Hotels certification 2020 -2021
drivers license
merchandise
accounts
sales
purchase
account
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist/Office Assistant
Schmidt creek hotel-Osage Beach, MO
June 2023 to Present
Run front desk
Education
High school diploma
Saint Gregory's University - Remote
November 2013 to September 2014
Skills
• Bartending
• Busser
• Host/Hostess
• Cleaning Experience
• Restaurant Experience
• Serving Experience
• Food Service
• POS
• Kitchen Experience
• Microsoft Excel (Less than 1 year)
• Computer skills (9 years)
• Guest services (10+ years)
• Hotel experience (1 year)
• Leadership
• Property management
• Management
• Supervising experience
• Human resources
• Project management
• Customer service
• QuickBooks
• Cash handling
• Hotel Management
• Night Audit
• Facilities Management
• Change Management
• Strategic Planning
• Team Management
• Budgeting
• Hand tools
• Project Planning
• Project Leadership
• Microsoft Outlook
• Communication skills
• Windows
• Microsoft Word
• Computer Networking
• Quality Assurance
• Process Improvement
• Microsoft SharePoint
• Microsoft Project
• User Interface (UI)
• Scrum
• Photography
• VPN
• Salesforce
• Sales
• Supply chain
• Supply chain management
• Office administrator
• Front desk
• Office management
• Cash register
• Customer service
• Hotel experience
• Sales
• Guest services
• Leadership
• Serving
• Property management
• Quality assurance
• Project planning
• Phone etiquette
• Microsoft Excel
• Microsoft Outlook
• Data entry
• QuickBooks
• Time management
• Management
• Supervising experience
• Team management
• Host/hostess experience
• Salesforce
• Facilities management
• Restaurant experience
• Cleaning
• Supply chain
• HVAC
• Photography
• Budgeting
• Hospitality
• Accounting
• GM vehicles
• Merchandising
• Planograms
• Forklift
• Cash handling
• Driving
• Project leadership
• Program management
• Project management
• Office manager experience
• Cashiering
• Process improvement
• Human resources
• Agile
• Food Preparation
• Human Resources Management
• Hospitality Management
Certifications and Licenses
Leadership and management
June 2021 to Present
•
Business Administration
June 2021 to Present
Office Administration
June 2021 to Present
Sale and marketing
August 2021 to Present
Facilities management
June 2021 to Present
Hotel management
May 2021 to Present
Management course
May 2021 to Present
Customer Service
May 2021 to Present
English writing
June 2021 to Present
Clinical management of patients with covid 19 investigation and care for mild to moderate and severe disease
August 2021 to Present
Communication skills
June 2021 to Present
English grammar
June 2021 to Present
Computer fundamentals
June 2021 to Present
Human Resources Management
June 2021 to Present
Personality development
June 2020 to Present
www.studysection.com
Project Management Professional (PMP)
June 2021 to Present
Business ethics
June 2021 to Present
Human trafficking awareness training
February 2021 to Present
St Gregory academy
November 2014 to Present
American marriage ministry
September 2012 to Present
Driver's License
Professional In Human Resources
Assessments
Sales skills — Completed
September 2020
Influencing and negotiating with customers
Full results: Completed
Basic computer skills — Proficient
July 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Bookkeeping — Proficient
July 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Administrative support professional fit — Proficient July 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
General manager (hospitality) — Completed
July 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Sales fit — Proficient
November 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Working with MS Word documents — Completed
September 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Customer focus & orientation — Completed
November 2021
Responding to customer situations with sensitivity Full results: Completed
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Completed July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Front desk agent (hotel) — Completed
September 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed
Typing — Completed
September 2022
Transcribing text
Full results: Completed
Scheduling — Proficient
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
July 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Managing accounts in QuickBooks — Proficient
July 2022
Using QuickBooks software to manage business financials Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Office manager — Completed
November 2021
Scheduling and budgeting
Full results: Completed
Filing & organization — Completed
July 2022
Arranging and managing information or materials using a set of rules Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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