Customer Service Administrative Assistant
Resume:
Marcus Cooper
Houston, Tx. *****
*********@*****.***
Objective
Forward-thinking individual with refined interpersonal and multitasking skills; looking to join a progressive organization as an entry Human Resources Professional, Administrative Assistant or Customer Care Representative.
Work Experience
Victory Packaging, Houston, Tx
Quality control
Customer service advocate
Dispatcher
March 2022- June 2024
• Demonstrates and has the ability to check and look over customers orders to see if they are pulled correctly and are no damages to the product before it is shipped out and loaded
• Have the ability to talk to and communicate with customers and place orders for them and input new customers also make sure the quality of the box a customer order is correct in size and the material is correct
• Have the ability to route truck thru omnitracks and check in shipping and receiving and load and offload freight
U-Haul, Houston, TX
Lead Customer Service Representative April 2021 – March 2022
Demonstrates strong communication skills through active listening, understanding the customer’s needs, and identifying actions that are needed to resolve any customer related issues
Educates customers on upgrades, products, and services
Prepares rental invoices and manages customer rental contracts
Uses smartphone – based technology to manage rentals and inventories
FedEx Ground, Houston, TX
Lead Package Handler June 2016 – June 2021
Loaded products weighing up to 80-100 pounds onto trailers for delivery
Processed 100 – 150 packages per minute
Moved freight, stock, and other materials to and from storage, production areas and loading docks
Used forklift or electric pallet jack to load/unload trailers
UPS, Houston, TX
Dock Lead March 2014 – Oct 2016
Provided leadership and accountability to team of drivers
Ensured facility Key Performance Indicator (KPI) goals are met and/or exceeded
Maintained a safe work environment compliant with state and federal DOT/OSHA standards
Provided and supported a culture of excellence in quality of product to internal and external customers
Performed freight handling duties with a Forklift and/or other freight handling tool
Home Depot, Houston, TX
Garden Associate Aug 2012 – March 2014
Greeted customers and helps them find lawn and garden products that meet their needs
Operated the cash registers and managed all transactions and balanced drawers
Unloaded shipment of materials and goods using forklifts or pallet jacks
Dr. Pepper Snapple Group, Houston, TX
Merchandiser July 2008 – Jun 2011
Scheduled appointments, supervisor interviews and meetings as needed
Stocked and maintained the shelves and coolers in each one of site
Set routes and kept shelves and coolers cleaned and organized daily.
Helped get extra displays for ad items and make sure the correct pricing is on displays and the shelves.
Helped pick up additional stores when needed and helped other merchandisers.
Helped train and develop new merchandisers.
Rotated cases to decrease buy backs
Education
Aldine Sr. High School, Houston, TX Aug 2000 – May 2004
High School Diploma
Skills: Communication (written and verbal), Organizational, Time Management, Data Entry, Microsoft Office, Problem Solving, Attention to Detail, Adaptability, Merchandising, Invoicing, Filing, Interpersonal, Strategic Planning, Sales
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