Sales Manager Customer Service

W V A Dinesh

No.**, Pallegama Road, Ampitiya,Sri Lanka

Mobile: +009*-****-*****, whatsApp : +009*-***-***-***

Home: +009*-**-***-****

E-mail: *********************@*****.***

NOC 62010

Objective

An individual looking for new challenges and career path preferably in Sales & Marketing management in order to build my personal career while contributing to the growth of the organization & its’ people.

Professional Summary

Over 10+ years of experience in Retail, Supermarket channel and 8+ as an sales Manager and Area Manager. Solutions-focused professional with excellent versatility and adaptability skills to manage multiple tasks in demanding and ever-changing environments. Takes ownership and responds to challenges with determination and commitment to figure out the best way to resolve the situation and deliver results.

SKILLS

• Experienced in development and performance management.

• KPI’s and sales in order to achieve budget.

• Ability to ensure ongoing improvement of customer service standards across the area

• Managing underperforming team leaders and employees.

• Leading retail teams at disparate locations.

• Targeting and developing specific markets.

• Ability to creatively solve problems.

PROFESSIONAL EXPERIENCE

December 2017 – Percent

I am Authorized distributor for Cargile’s Ceylon Plc. Handling FMCG products ( Dairy, Ice Cream and biscuits )

Focusing Distribution on time

Fallow up 4R System

Fallow up the SKU’s as per next ordering date

Sales staff / Vehicle Maintain

Visit outlet and check the visibility and availability

Focusing fast moving products Merchandising

Sales up dating through the system

Planning the sales promotion activity

Rout planning according to the customer base

Achieving the budget.

May 2013 – 2017

Cargills Ceylon PLC Area Sales Manager.

JOB PROFILE

Manage distributor sales staff & the distributors to gain excellent results through leadership, motivation & coaching.

Be a consultant to distributor sales staff & the distributors for setting of business & marketing targets.

Organize and enforce distributor processes.

Credit control & support.

Daily store visits as per the Journey plan given by the head office.

• Introducing and giving the newly launched products knowledge to the retailer’s staff.

• Working closely with the Head office retail marketing team.

• Building relationships with the central marketing and sales team

ACHIEVEMENTS

1st runner – up for best Area Sales Manager 2015/2016

1st runner-up for best Area Sales Manager 2014/2015

1st runner – up for best Area Sales Manager 2013/2014

June 2008 – May 2013

Edinborough Products (PVT) LTD Sales Manager.

JOB PROFILE

1.Visit the star hotel and met the Ex chef’s, Stores Managers to promote the products.

2.Organize the products promotion demonstration with the chefs.

3. Make a good relationship with company and Ex. chefs

4.Have a good PR with Chefs’ island wide/Chefs Guild of Lanka while managing Culinary Arts, Competitions, Profoods Etc.

5.Responsible for achieving Annual sales target for the channel.

6.Work on enriching the customer pipeline by capturing market shares and developing the market

Achievement at Edinborough

Best Sales executive 2009.( Food Services )

Promoted as a ASM 2010 .( Food Services )

Promoted as a RSM 2011 .( F/S + GT )

Promoted as a SM 2012 GT

May 2001- June 2008.

Kotmale Dairy (PVT) LTD.

2000- 2001.

Mackwoods Limited Plc

1999 - 2000

Wear Well Marketing Services ( PVT) LTD.

Academic Qualifications

Postgraduate Diploma in Marketing ( WES approved )

Institute: University of Kalaniya – Sri lanka

Year : 2013/2014

Subjects covering: Managerial Aspects of Marketing, Contemporary Consumer Behavior, Service Marketing, Legal Aspects of Marketing, Strategic Management Accounting, Strategic Marketing Management, Brand Management, Marketing research Project, E-Marketing.

Advanced Diploma in Marketing Management

Institute: University of Sri Jayewardenepura – Sri lanka

Year : 2009

Subjects Covered: Service & Marketing Management, Marketing Research, Human Resource,

Management, Finance Management, Personality Development, Case Analysis Presentation, International Marketing, Advertising Management, Marketing Planning, Project Report.

Diploma in Marketing Management ( WES Approved )

Institute: University of Sri Jayewardenepura – Sri lanka

Year : 2008

Subjects Covered: Principles of Marketing, Marketing Management, Sales Management, Statistics for Marketing, Computer Applications in Marketing, Consumer

Analysis, Marketing Communication, Fundamentals of Economics & Accounting, Management Process, Business Mathematics.

Skill Summary

Competencies - Excellent interpersonal skills and communication skills (English)

Fast learner, Team player

Computer - Highly conversant in MS Office package

Driving - Sri Lanka valid driving license, Tuck Driving

I do here by certify that the above particulars furnished by me, are true and correct to the best of my knowledge. If I am selected, I may contribute in my best for the success of your organization.

Thank You.

Yours faithfully,

(Dinesh Wickramasinghe)

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