Customer Success Data Entry

Ansley Bradley

***************@*****.***

CUSTOMER SUCCESS MANAGER

Accomplished professional with the ability to create innovative solutions to maintain existing customer relationships and develop ideas for increasing customer satisfaction. Possessing advanced communication skills to work with cross functional teams in business and technical to meet workforce development needs. Results-oriented with a drive to exceed organizational goals and generate strong revenue for the business. Expertise in leading teams from multiple verticals with a proven track record of success in executing consumer and commercial sales strategies with a strong focus on leadership development, customer engagement, revenue, and profitability. Adept at building strong relationships with management, personnel, and clients.

CORE COMPETENCIES

Analytical Reasoning Budget Management Coaching Customer Service and Support

Data Analysis Data Entry Networking Outreach Process Improvement Product Knowledge Product Management Project Management Relationship Management Research and

Analysis Sales Analysis Solution Focused Approach Training

TECHNICAL SKILLS

Microsoft Office SaaS Tableau Slack Blue Jean Google Sheets

ACSS Customer Information Tool LNP Pop Tool SOA Kronos Salesforce

RELATED EXPERIENCE

Nissan Trading Corporation of America, Smyrna, TN

03/13/23-Present

Purchasing Specialist

Nissan Prototype- Order prototype parts for Nissan engineers for testing and ensure the parts arrived at Nissan Tech Center in the schedule amount of time.

Compile reports to review price discrepancies and correct pricing issues.

Assist with data collection.

Administrative support to the cost reduction buyer.

Partner with the Sr. Systems Analyst to setup new Nissan production parts and update any existing pricing.

Work with Nissan engineers to update pricing.

Assist with vendor tooling. (Tool refurbishment for Nissan suppliers).

Amazon, Nashville, TN 01/10/2022 – 03/13/2023

Regional Center Coordinator

Partner with Amazon warehouse teams to ensure roster accuracy through audits, reporting, and modifications.

Compile reports to support sites in identifying time and attendance irregularities.

Engage with associates by answering HR questions an provide guidance if needed.

Partner with site to report associate retention activities.

Assist with schedule accommodations.

Assistant team lead.

Verizon, Murfreesboro, TN 04/2015 - 01/2022

Port Activations and Credit: Customer Pro, 08/2019 – 01/2022

Strived to respond to the customer's issues with "first correspondence" resolution.

In-depth research of the account history, processing service requests, approving and verifying authorized requests, processing of documents, inputting or updating system information and resolving issues.

Ansley Bradley ***************@*****.*** Page Two

Port Activations and Credit: Customer Pro, continued

Adherence to all government regulations, company and department policies and procedures related to mortgage servicing.

Communicated with other internal departments for supporting information, documentation, account history, account corrections and reimbursements.

Assisted and responded to escalated issues from team members and/or senior management in a timely and effective manner.

Maintained a constant line of communication with team members to provide progress to senior management by the end of the business day.

Port Activations and Credit: Customer Advocate, 08/2015 – 08/2019

Extensive customer follow-up resolved incidents to promote survey response and verification of resolution.

Followed up with customer requests for contact/dissatisfied survey responses to ensure resolutions were reached.

Used incident and work order trending to create ways to be proactive in suggesting support model changes.

Used business analytics and discovery to determine support needs of business units - one size does not fit all.

Collaborated with all levels of leadership and IT support groups on proposed/suggested technology, environmental and process implementations.

Customer Advocate, 04/2015 – 09/2015

Performed calling plan analysis, recommended plan changes/migrations.

De-escalated calls by utilizing active listening, positive positioning statements to ensure positive resolution for both customer and company.

Provided Floor Support for peers by answering questions, providing feedback and direction for credits, equipment, and troubleshooting.

Offered upgrade recommendations based on consumer needs, and historical equipment usage to assist with company retention and growth goals.

Provided technical troubleshooting for all CDMA and LTE equipment ranging from feature phones, smart phones, and mobile broadband equipment for Windows and Mac.

EDUCATION

Master of Information Technology (Analytics), Capella University, In progress

Master of Business Administration, Strayer University

Bachelor of Science in Exercise Science, University of Tennessee

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