Customer Service Information Technology
Resume:
WILSON GOMES DE FREITAS NETO
Married, ** years old, Brazilian
Rua Delgado de Carvalho, 65/205
CEP: 20260-280 – Rio de Janeiro – RJ
********@*****.***
SUMMARY OF QUALIFICATIONS
Expert in Engineering Forensics and Legal Evaluations
Preparatory course for Cisco CCNA certification completed.
Fluent in English, good knowledge in Spanish, beginner level in French.
Experience in client management, leadership and personal customer service.
Expertise in telecommunication, information technology, procurement, business etc.
Experience in fixed telephony.
EDUCATION BACKGROUND
2003-2004 - IDHGE - FUNCEFET - RJ
MBA in Marketing
1997-2002 - RJ - CEFET – Centro Federal de Educação Tecnológica Celso Suckow da Fonseca
Degree in Telecommunication Engineering
1989-1995 – Colégio Militar do Rio de Janeiro
High School
COURSES
• Basic Videolink - October/2001 - taught by Videosystems
• Scheduling and Operation Videoconferencing - (Series 900) November/2001 and (Montage) December/2001 - taught by Siemens
• Protocols for ADSL - February/2002 - taught by Siemens
• HP Openview Network Node Manager on UNIX - (Fundamentals for Network Operator - Introductory Module + Module I) and June/2002 and (Module II) August/2002 - taught by Open Technology
• Operation and Maintenance of Cisco 10000 Router - January/2004 - taught by Multirede .
• Introduction to Juniper Network Routers - August/2004 - taught by QoS / Juniper / Siemens
• Preparation for Cisco Certification CCNA Network Academy - November/2003 to September/04 and March to May/05 - taught by Funcefet.
• Introduction to Cisco Network Devices (ICND) - February/2007 - taught by Port / Medidata
• Engineering Course for Engineering Forensics and Legal Evaluations - November/2007 to December/2007 - taught by UFF and CREA-RJ
• Trail of Project Management in Practice (entry level / application) - October/2012 to June/2013 - taught by Compass and Oi
• Basic Clarity PPM (Computer Associates) - January/2013 - taught by Oi
• Purchases on Microsoft Dynamics AX – February/2015 – taught by Rio 2016
• Introduction to Risk Management – March/2023 – taught by ENAP
EMPLOYMENT HISTORY/BACKGROUND
Brazilian Ministry of Communications
August 2022 / ...
Position: Technical Activities of Intellectual Complexity
Creation and revision for public policies regarding Sectorial Policies Directorate of the Telecommunications Secretariat, answering technical questions proposed by governmental authorities and/or sent through public questioning platforms.
Brazilian Navy
May 2017 / May 2021
Position: Naval Engineering – Telecommunication (Temporary Officer)
Navy’s integrated communication network monitoring, regarding connectivity (IP backbone) and the network support center, with troubleshooting management, access allowance and providing documentation for user guidance, as well as interaction with other related areas (management for radio and satellite links, electronic mail, network security, Brazilian Navy’s data center, and IT client services). Management and execution of trouble shooting, regarding IT infrastructure for military organizations supported by the IT Local Center, for the Barão de Ladário building.
International Olympic Committee
November 2017
Position: Consultant/Advisor
Advice and guidance for Tokyo 2020 Organising Committee, regarding Rate Card activities and management.
Rio 2016 Organising Committee for the Olympic and Paralympic Games
March 2014 / December 2016
Position: Rate Card Specialist / Rate Card Manager
Specialist - Creation and pricing for the Rate Card catalogues, with products and services (telecommunication, technology, furniture, vehicles, medical equipments), for sale or rental to broadcasters, press agencies/members, national Olympic/Paralympic committees, international sports federations and partners/sponsors, interacting with the International Olympic and Paralympic Committees, as well as Olympic Broadcasting Services (OBS). Presentation of duties/accomplishments of the Rate Card functional area in worldwide events such as World Broadcaster Meeting 2014/2015 and World Press Briefing 2014, as well as separately to some of those customers.
Manager – Leadership towards a team of employees and volunteers to serve customers (Right Holder Broadcasters and Sponsors/Partners) at Games Time.
Oi
April 2012 / November 2013
Position: Senior Analyst for Planning, Marketing and Sales / Senior Project Analyst
Acting as a member of the Corporate Project Management Office (PMO) in the implementation process of withdrawal of pending installation of wireline attached to comprehensive sales of mobile network, as well as projects to meet Anatel’s demands for public phones (TUP), Rural Telephony and the company’s network expansion for 2G and 3G, also taking part in the project for internalization of staff for internal plant - about 7000 people - and Synergy Oi-PT (Portugal Telecom), in the fronts of Mobility and Convergence + Total Connected Home, notably as a member of the PMO in the IPv6 Protocol Implementation, for the latter.
Huawei Services Brazil
March 2009 / November 2011
Position: Spare Parts Manager (until July/2011) and Planning & Control Manager (July/2011 onwards)
Spare Parts Manager - Management of spare parts boards and modules of all product lines (DSLAM, Wireless/Mobile Network, Datacomm, NGN, Application & Software and Transmission) for the Huawei plant installed in the operators Oi, TIM, Intelig, Claro and Embratel . Preparation of proposals for warranty (technical support, software maintenance, spare parts management) for these operators, along with sales of equipment for expansion of the existing Huawei network. Project management to control terms of obtaining final acceptance with customers for further billing related to all operators with regard to the Rio de Janeiro office, cited above.
Planning & Control Manager - Management of the Oi Wireless Project, performing project control at all stages from receipt of the request from the client to the activation and site acceptance.
GT Services in Telecommunications, Engineering and Computing
January 2008 / February 2009
Position: Telecommunication Specialist
Preparation of technical engineering specifications to meet Oi’s specifications in IP Backbone and DCN networks for the areas of Transmission and Switching. Control of ports deployment for Oi Velox Planning.
Other companies: Procisa of Brazil (Feb-2007/Jan-2008), Petrobras (Sep-2004/Jan-2005) Telemar/GT Services in Telecommunication, Engineering and Computing (Sep-2001/Dec-2002 – Jun-2003/Sept-2004 – Apr-2005/Feb-2007) - Intern/Engineer; Banco do Brasil (Feb-2000/Sep-2001) – Teller; Lider Aviação (Nov-1999/Fev-2000) - Intern in Engineering; Telemar (Set/Dez-1998) – Network Installer and Repairman.
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