Assistant Manager Customer Service

Norman Davis

512-***-**** • **********@*****.*** • Austin, TX 78735

Bilingual written and speak English and Spanish .

Able to multi task

Very eager to move up in company

Prefer to work overtime

Able to be on feet all day

Pay range 22-25$ per hour

Quick learner

Good with technology and computers

Summary

Skills • Operations Management

• Employee Scheduling

• Sales Monitoring

• Product and Service Knowledge

• Task Delegation

• Team Motivation

• Sales Growth

• Retail Operations

• Orientation and Training

• Policy Enforcement

• Sales Strategies

• Compliance Understanding

• Money Handling

• Sales Reporting

02/2014 - 03/2024

Assistant Manager, Walgreens Boots Alliance, Austin, TX Experience

Assisted in the development of operational strategies to ensure efficient and productive operations.

•

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

•

• Conducted regular performance reviews for employees to identify areas of improvement.

• Coordinated with other departments to ensure smooth flow of operations.

• Developed a system for tracking inventory and ordering supplies as needed.

• Ensured compliance with safety regulations and company policies.

• Monitored employee attendance records, timekeeping, and payroll information.

• Managed customer service inquiries and complaints in a timely manner.

• Resolved conflicts between team members in an effective manner.

• Maintained up-to-date knowledge of company products and services. Organized training sessions for new hires to familiarize them with the workplace environment.

•

• Created reports on sales trends, inventory levels, and financial data.

• Analyzed data from surveys or feedback forms to identify opportunities for improvement.

• Implemented new procedures or systems to improve efficiency within the organization.

• Supervised daily operations including scheduling shifts, assigning duties.

• Organized schedules, workflows and shift coverage to meet expected business demands.

• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

•

• Completed inventory audits to identify losses and project demand.

• Delegated work to staff, setting priorities and goals. 02/2012 - 02/2014

Clerical Associate, Ac Hvac Company, West Palm Beach, FL Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

•

• Interviewed prospective employees and provided input to HR on hiring decisions.

• Mediated conflicts between employees and facilitated effective resolutions to disputes.

• Sorted and distributed incoming mail to appropriate departments.

• Maintained filing systems, both electronically and in paper form.

• Answered customer inquiries via phone and email.

• Inputted data into spreadsheets for record keeping.

• Conducted research on various topics as requested by management.

• Ordered office supplies as needed.

• Prepared documents such as memos, letters, reports, charts, graphs and presentations.

• Created labels for outgoing packages using a label maker.

• Organized meetings between staff members and external contacts when necessary.

• Scanned documents into digital format for storage purposes.

• Proofread all documents created before sending them out for review.

• Assisted HR department with recruitment activities such as posting job ads online. Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

•

• Answered phone calls and welcomed visitors to office.

• Greeted visitors or callers to handle questions or direct to appropriate staff. Some College (No Degree), Business Administration

Education And Palm Beach Community College, West Palm Beach, FL Training

Contact this candidate