Technical Support Project Manager
Resume:
DEMETRA MOSBY
*************@*****.***
Experienced IT Professional with excellent organization skills and office automation of various business processes including a complete small business payroll system. Proficient track record of 10+ years of hands-on technical support and proficiency in multiple technical applications across various business verticals.
KEY ACCOMPLISHMENTS
Demonstrated exemplary technical support to employees and vendors by maintaining positive relationships.
Implemented continuous improvement practices by updating technical desktop documentation procedures for the department.
Resolved payment issues and other reconciliations on a monthly basis with thorough research and timely follow up.
Management of SQL DBMS for clients. Hardware and software installation to include malware, antivirus software, and Java.
Assisted the sales team with any questions on how to operate their software applications allowing the team to better understand how to on-board new customers.
REMEDY STAFFING AGENCY, Jacksonville, FL 4/2022 to Current
Office Consultant
Assists various clients with office projects as needed
NATIONWIDE ACCOUNTING SOLUTIONS 11/2012 to 4/2022
Project Manager
Serve as the information technology project liaison between the client and the company.
Create and automate complete Accounting Systems for small businesses.
Management of SQL DBMS for clients. Hardware and software installation to include malware, antivirus software, Java, etc.
Complete office automation setup of PCs, laptops, printers, routers, modems and all wireless devices.
Network configuration. Web design, implementation and maintenance.
PYRAMID CONSULTING/TECH MAHINDRA, St. Louis, MO 6/2021 to 11/2021
Software Engineer (Client: BJC Healthcare)
Windows 10 Migration of 10,000+ computer devices.
Imaging laptop and desktop computers
Maintaining software applications via SCCM
Pushed proprietary software to laptops and desktops and maintained software licenses
AEROTEK, Edwardsville, IL 11/2020 to 2/2021
AT&T Lab Technician (Client: World Wide Technology)
Refurbishing OEM and all electronic and computer products to “like new” using a structured protocol of inspection, software testing and basic troubleshooting resolutions
Building/rebuilding AT&T electronic radials for distribution to clients.
Repair cell phone tower antennas, cabinets, etc.
MODIS, St. Louis, MO 4/2020 to 11/2020
Contract Analyst III (Client: Elsievier)
Answered queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and healthcare computer systems.
GENERAL DYNAMICS, Bossier City, LA 11/2018 to 1/2019
System Support Specialist
Answered queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnosed, identified, isolated, and analyzed problems utilizing historical ticket data.
Routed calls to product line specialists, application, or system support specialists, as required.
Maintained and updating records and tracking databases.
Alert management to recurring problems and patterns of problems.
TEKSYSTEMS, Oklahoma City, OK 6/2014 to 11/2018
Service Center Technician (Client: Mercy Hospital) Serving as escalated contact in a HMIS service center environment assisting 1200+ hospital clients, imaging computers and laptops, rebuilding PCs and laptops with SCCM proprietary software. Various technology support tools (problem management/problem tracking, network monitoring devices) Ability to troubleshoot and resolve technical support questions of customers. Knowledge of networking, internal applications, voice and data communications. Knowledge of standard business deployment of desktop software and hardware. Familiarity with web tools and technology. Understanding of network issues. PC or client/server platform. LAN/network administration or systems administration in a healthcare computing environment.
Help Desk I Analyst (Client: Dell) Serving as Level 1 contact in a call center environment assisting 500+ employees with Microsoft Office 365 dual email migration re-mapping mailboxes. Assisting with password resets and computer lockouts.
Desktop Support (Client: Devon) Setup/breakdown 400+ PCs, monitors, keyboards, speakers, mouse, Ethernet cords, telephone and all accessories during an inter-company employee move ensuring that PC is properly connected to the network.
FLASHBANC, Oklahoma City, OK
6/2015 to 12/2017
Technical Support Representative Responsible for maintaining customer accounts involving merchant services of the chip technology machines used for debit/credit purchases, point of sale (POS) and other electronic related transactions for small businesses
ODESUS, Oklahoma City, OK 4/2014 to 6/2015
Helpdesk Analyst I (Client: Farmers Insurance) Troubleshooted various applications for client access, password resets, unlocking application access, maintain Active Directory and other technical issues via remote access using PC Anywhere. Independently resolving customer complaints and inquiries with regard to their computer service.
EDUCATION
SOUTHERN ILLINOIS UNIVERSITY AT EDWARDSVILLE, Edwardsville, IL
Bachelor of Science, Management Information Systems
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