Customer Service Account Manager

Penelope Santos

Tampa, FL *****

************@*****.***

+1-813-***-****

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

Work Experience

Account Manager/Collections

GREAT ROOMS FURNITURE - Tampa, FL

March 2023 to October 2023

• Contact customers in reference to past due accounts

• Drove company truck to collect payment from customers Service BDC Representative

COURTESY HYUNDAI - Tampa, FL

April 2021 to February 2023

• Answer many calls for service department

• Provide customer service

• Set appointments

• Give customer status on vehicles

• Submit warranty for payment

• Use CDK and XTime as well as Hyundai web

Customer Service Representative

24-7 In Touch (Abercrombie & Fitch) - Tampa, FL

August 2020 to February 2021

• Answer calls and provide customer service

• Assist customers with orders

• Assist customers with return and refund

• Track packages

Education

College Degree in Massage Therapy

Florida Metropolitan University - Tampa, FL

2004 to 2006

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