Data Analyst Quality

Jose E. Flores 210-***-****

**** ******* *****, *** *******, TX 78250

******-****-*@*******.***

www.linkedin.com/in/joseeflores1

SUMMARY

IT System Infrastructure Support professional with expertise supporting production and call centers from 25 to 400 users. Data Center infrastructures, using BMC Control-M, CA Unicenter and Outsideview monitoring software. After hours support for systems networking, workstation support personnel, as well as vendors. Customized out of the box applications.

BMC-Control-M. Batch Scheduler. BMC-Service desk express. BMC-Remedy.

Infrastructure Operations. Batch Architecture & Services. Concurrent Processing (Batch or Online)

Operations Support Systems (OSS). Trouble & Ticketing Management. Bilingual English and Spanish.

Information analysis. Detail observation. Punctuality, and arrival on-time. Team appreciation.

PROFESSIONAL EXPERIENCE

SMXTECH (Smartronix LLC) May 2016 – June 2024

Tier 2.5 Data Analyst II, Mid-level, May 2016 – Present

Proactively identify, analyze, and resolve data quality issues involving patient identity, multiple and or duplicate patient records, unmerges and other data quality issues for each Medical Treatment Facility (MTF) patient population.

Use of CDR, and CHCS to properly analyze, compare, and evaluate patient data for more advanced analysis of patient records, to properly identify multiple patient records, unmerges and other data quality issues.

Revision and updating of records in CHCS by evaluating DEERS.

Use of the CDR used to run queries in SQL and further analysis.

Accenture Federal Services LLC.

Junior Software Developer, May 2014 – December 2015

Full life cycle from design, programming, and testing to application delivery. Development of technical design documents (specifications) based on functional design documents (business requirements). Designed and implementation of analyses that will identify requirements related to people, processes and technology. Promoted update sets from the Development to the Test environment.

Modified client application forms like Incident, change request, problem to display and auto populate fields.

Updated user groups hierarchy to display and allow the user to choose the most specific location field. Modified the Change request form to display preapprove changes choice list. Duplicate users and user information correction.

Jose E. Flores 210-***-****

Accenture Federal Services LLC

Control-M Batch Operator / Helpdesk, January 2009 – December 2010 and January 2011 – May 2014

Worked with BMC Control-M and run and troubleshoot batch jobs. Batch Job module management: Hold,

Kill, and Delete. Monitored Batch Jobs flow. Scheduled Job flows into Production: Creation, Modification,

Order and Order/Force Jobs. MoveIT file managing - file transfer verification from stakeholders. Reported

issues that can't be resolved work with Tier 2 and Tier 3 for problem resolution. Documented Batch

procedures, workflow changes and issues as required. Rerouting unresolved issues to Tier 2 or Tier 3 or

to appropriate support teams. Issue categorization, prioritized on impact and urgency. Provided technical

support for batch operations. Performed periodic security audits.

• Resolved Batch issues identified during the production jobs.

Accenture LLP

HR Service Center Coordinator #2, January 2010 – December 2011

Created and proofed Offer letters. ATAS (Accenture Talent Acquisition System (TALEO)) data entry. Created cover emails and zip files—prepared documents to be sent to ERM (Electronic Records Management).

EDUCATION / TRAINING

BA, Computer Information Systems, 1992-1995

Our Lady of the Lake University, San Antonio, TX

AS, Computer Operations, 1988-1992

San Antonio College, San Antonio, TX

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