General Manager Sales Representative
Resume:
Louissaint (Louis) Petit-frere
Newberry, FL *****
*********@*****.***
Seeking a position in a company that will utilize my experience in customer service, sales, and management.
Authorized to work in the US for any employer
Work Experience:
Insurance Agent
Bankers Life and Casualty Company, Casselberry, FL March 2020 to present
● Sell life and health insurance
Index Universal Life
Medicare Advantage and Supplement
Retirement preparation
Annuities
Long-term Care
Sales Representative
Florida Home Improvement, Orlando, FL
August 2018 to February 2020
● Sold home materials such as windows, roof, cabinets, and flooring throughout Florida
● Processed credit applications for loans and financing Assistant General Manager
Quality Inn and Suites - Orlando, FL
March 2015 to June 2018
● Directly supervised the hotel staff. Responsibilities included interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates.
● Oversaw the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviewed all departmental schedules for accuracy and staffing demands.
● Scheduled, planned, and facilitated weekly, quarterly, and annual meetings.
● Assisted General Manager in annual salary review and ensured all employee wages follow federal, state, and local wage and hour guidelines.
● Performed functions of the General Manager in his or her absence. Front Desk Supervisor
Quality Inn & Suites Universal Studios - Orlando, FL November 2011 to March 2015
● Directly supervised hotel staff
● Interviewed, hired, trained, directed work, and appraised performance of employees
● Maintained accurate records of hotel funds and information including cash flow sheet, accounts receivable and payable and credit card receipts
● Reviewed, validated and paid travel agent invoices. Housekeeping Supervisor
Residence Inn by Marriott- Lakeland, FL
January 2011 to August 2011
● Scheduled and supervised 8 to 10 housekeepers.
● Broke down the house and prepared daily housekeeping boards
● Inventoried and Ordered supplies.
Sales Representative
Verizon Fios - Tampa, FL
October 2010 to March 2011
● Sold products and services to customers by going door to door. Front Desk Clerk
Residence Inn by Marriott - Lakeland, FL
May 2009 to January 2011
● Checked guests in and out of the hotel in an accurate, speedy, and courteous manner.
● Efficiently handled payments received (cash, credit card, checks)
● Balanced and verified monetary transactions in the appropriate accounts
● Resolved escalated customer relations issues
Education:
Certificate in Travel & Tourism
Mid Florida Tech - Orlando, FL
1999 to 1999
Associate in Accounting 1
Mid Florida Tech - Orlando, FL
1997 to 1999
Bachelor's in Philosophy
Lesly docteur - Port-De-Paix, Haiti
1991 to 1993
Skills:
● Microsoft Excel and Word (5 years)
Certifications and Licenses:
● Life and Health Insurance
● Claim Adjuster certificate
Additional Information:
Speak English, French, Creole and some spanish
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