Customer Service Experience
Resume:
KENDRICKA HAYWOOD
CONTACT
****************@*****.***
linkedin.com/kayhaywood
github.com/haywoodkay
OBJECTIVE
Consumer retail professional with 10+ years of experience. Adept in retail operations, consumer banking, client support and proactive problem-solving. Demonstrated ability to upskill and develop in key areas to improve operational efficiency and enhance customer experience. Detailed oriented with proficiency in HTML, CSS, Java, and Python. Seeking to leverage my customer-oriented experience and technical proficiency to start a career in web development and work alongside others to build personalized solutions for clients’ business needs.
SKILLS
MICROSOFT OFFICE SUITE
BASIC HTML
BASIC CSS
BASIC JAVA
BASIC PTYHON
CUSTOMER SERVICE
RETAIL OPERATIONS
CASH HANDLING
RECORDKEEPING
INVENTORY MANAGEMENT
EMPLOYEE SUPERVISION
RISK MANAGEMENT
CONFLICT RESOLUTION
RESOURCE TRAINING
VISUAL MERCHANDISING
AUDIT COMPLIANCE
EXPERIENCE
Bank Teller First Horizon Bank
2017 – 2021
•Processed customer transactions daily, including deposits, withdrawals, loan payments, account transfers, and purchases of cashier’s checks.
•Maintained an organized record of each transaction and upheld adherence to financial loss guidelines.
•Assisted customers with questions and concerns related to their accounts and provided a warm handoff if assistance was needed within another department.
•Awarded the President’s Award on multiple occasions in the Best Overall Teller and Customer Service categories. This award is given to employees who met monthly high-performance measures and received an overall satisfaction rate of over 95% on customers’ branch experience surveys.
•Demonstrated ability to adapt to changing policies and new products by taking the initiative to cross-train as a financial services representative to assist with handling the influx in customers during the bank’s mergers.
Manager Citi Trends
2016 – 2017
•Served as a liaison between clients, sales associates, and store leadership.
•Proactively assessed customers’ needs by asking open-ended questions and providing excellent customer service, which led to maximizing sales.
•Enforced adherence to operational expectations and presented information on merchandising and customer experience to associates.
•Oversaw inventory management and monitored trends to ensure available products aligned with customers’ demands.
•Maintained adequate knowledge of product offerings to retain high levels of customer satisfaction and meet productivity goals.
Sales Associate Citi Trends
2012 – 2016
•Handled daily tasks to support store operations, including performing opening and closing duties, processing sales, and handling returns.
•Organized merchandise and store displays to ensure that the store remained orderly and visually appealing while customers shopped.
•Worked closely with management and other associates to mitigate store losses and efficiently handle customer concerns.
•Assisted with restocking store merchandise and updating prices.
EDUCATION
University of Tennessee, Chattanooga
Coursework toward Bachelor of Science in Biology
20XX-20YY
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