Administrative Assistant Customer Care
Resume:
Witney blaise
Estero, FL
**************@*****.***
Work Experience
Customer Care Representative
Herc Rentals-Bonita Springs, FL
January 2024 to Present
Essential Job Functions: • Deliver and promote Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Produced the 2nd highest revenue amount of
$111,230 within in 3 months and received a 98.9% for overall call quality each month. Administrative Assistant
Hunters Ridge Golf & country club-Bonita Springs, FL February 2021 to December 2023
Essential Job Functions: • Deliver and promote prompt, courteous, and friendly service to all customers and employees.
Answer incoming calls direct to appropriate personnel, and take and delivers messages. Assists with community requests including building and amenities access and submitting maintenance tickets.
Prepares and distributes community communications in an effective and appealing format. Performs general office work such as word processing, filing, operating copy and fax machine. Generates and organizes reports, forms, and procedures for management.Operates and organizes front office area.
Front Desk Receptionist
Restore Health Center-Bonita Springs, FL
January 2020 to August 2020
Responsibilities include greeting and facilitating patients, responding to phone calls and emails, scheduling appointments, taking patients medical history or information on present condition, calculating billing and verifying insurance.
Business Relations Manager
Express Family of Companies-Naples, FL
July 2016 to September 2019
Responsibilities
Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed. Accomplishments
440 license
Skills Used
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking. Assistant Manager/Sales
Acceptance Now American signature furniture-Fort Myers, FL March 2014 to January 2016
Responsibilities
Sales, money handling, collection calls, Account management, invoices, telemarketing and processing payments.
Accomplishments
Produced a high amount in sales within 4 months and was promoted to assistant manager. Skills Used
Sales, account management, working and learning new tasks quickly. Hostess/Waitress
Olive Garden-Estero, FL
September 2011 to April 2014
Responsibilities
Running food, serving tables, bussing, preparing salads, preparing bread and training new hire host/ hostess.
Accomplishments certified trainer was responsible for training new host and increased lobby welcomes by 5%.
Skills Used working in a fast pace environment and good people skills. Education
High school diploma or GED
Skills
• Data Entry
• Marketing
• Outlook
• Sales
• Pricing
• Clerical experience
• Word processing
• Filing
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