Sales Team Process

BETSY AYRES *** Forest Avenue, Erlanger, KY ***** C: 859-***-**** **********@*****.***

SUMMARY

Dedicated mentor with extensive sales experience. Developed leadership and communication skills over a 25-year career. Prioritize building relationships with clients and successfully encourage all sales team members to take this approach. Ready to utilize analysis capabilities to improve efficiency and profits, as well as identify areas that can be improved. Organized and capable of managing multiple tasks/teams simultaneously.

HIGHLIGHTS

Invested

Collaborative

Observant

Prepared

ACCOMPLISHMENTS

National CitiStar Award for sales three years in a row

Presidential Award for volunteerism

Have served on several boards and committees within the community

EXPERIENCE

10/2020 to

Spectrum — Florence, KY

Facilitator/Sales Coach – July 26 – Present

Train all new hire trainees in sales process both in approaches to selling and developing holistic relationships as well as order entry in all systems.

Mentor – April 14 – July 26

Coach and develop new hires on systems, product knowledge, services, and sales through side by sides, role-plays, Web-ex group presentations, or one on one sessions. In addition, individual plans are made to address performance goals to identify any areas of opportunity. The majority of my work is done around the sales process and the need to build rapport and how to do so.

Outbound Telemarketing — October 16 — April 14

Make outbound sales calls to existing internet customers to build on their relationship by offering upgrades to video, voice, or mobile services.

01/2019 to 09/2020

Diocesan Catholic Children’s Home — Fort Mitchell, KY

New Hire Trainer/Mentor: May 15, 2019 — September 2020

Greet new hires, complete all new hire paperwork, on boarding processes, didactic training, side by sides, feedback, mentoring, and evaluations.

Therapeutic Behavioral Specialist: January 19 — May 15, 2019

Providing care for children in a residential setting, aiding them in their treatment.

07/2015 to 07/2016

Workplace Investments

Fidelity Investments – Covington, KY

Managed AT&T pension and 401K portfolio

Supervised a team of 18 representatives

09/2002 to 07/2013

AVP, Retail Banking

Citigroup – Florence, KY

Developed sales training and delivered to 420 FTE with a focus on building rapport first and then product knowledge.

Traveled to other Citi sites to share best practices and train their representatives with own techniques.

Impacted retention by proactively taking on a role in the interviewing and hiring process.

Developed Achieving Excellence which changed the way we trained new hires and transitioned them onto the production floor. Through this program we increased our retention through training from 30% to 76% and improved the learning curve as far as sales were concerned with the introduction of mentors to assist with one on one coaching and development.

Implemented several contests at both a site level and supported the national sales campaigns as well. Took initiative to keep leadership as well as representatives engaged on a daily basis on the goals that needed to be achieved in a fun and creative way.

09/1993 to 07/1999

Director of Development

Children’s Home of Northern Kentucky – Covington, KY Was responsible for fundraising and development. Maintained and managed the volunteer program, developed treatment plans in the area of education and recreation for the residents.

EDUCATION 1984 High School Diploma: General at Scott High School – Taylor Mill, KY

Political Science at Northern Kentucky University – Highland Heights, KY

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