Customer Service High School

SAMANTHA BRIESE

***** * ****** ****, **** IL ****8 · 815-***-****

**********@*****.***

Seeking a company, I can grow within utilizing the sale skills I have acquired over the years. Willing to start fresh to move up the latter and provide great work ethic, experience and knowledge.

EXPERIENCE

JUNE 2022-CURRENT

UNITED HEALTHCARE, TELESALES FLEX AGENT

Provide excellent customer service to all members calling in, licensed in all 50 states to sell Medicare Advantage + Supplemental Plans if within scope. Appropriately matched members with specific plans that best suite their personal needs.

FEBUARY 2018-NOVEMBER 2021

RETAIL WIRELESS CONSULTATNT, us cellular

Provide excellent customer service to all customers, provide cellular services while helping customers find the right devices that work well for them, while obtaining monthly sales quotas. I have participated in monthly morning sale meetings going over best practices and goals for the store’s accessory quota for that month along with showcasing products to the team. I have developed skill sets such as trained new hires, conducted daily motivational huddles, provided feedback to training associates to promote sales development. Exceeded quota expectations and have been a top performer for the store on multiple occasions throughout my time with the company. Have extensively gone through the leadership program where I have learned how to effectively communicate and advocate in a team setting.

SEPTEMBER 2017-FEBUARARY 2018

KITCHEN STAFF, CASEYS GENERAL STORE

Mostly in the kitchen where I cooked and served quality food for customers, I cooked pizza and multiple other dishes. Followed the safety guidelines and occasionally worked the front of store where I was a cashier and often times helped with stocking the store when we would have deliveries.

EDUCATION

SOME COLLEGE

ASSOCIATES DEGREE, highland community college

I have completed multiple semesters of college within the business management program.

MAY 2011

HIGH SCHOOL DIPLOMA,

FULTON HIGH SCHOOL

SKILLS

Excellent speaking, typing and over the phone skills (consistently cold called customers to gain additional sales and appointments)

Great understanding of the sales process and how to effectively covert non-sales calls into sales.

Confident, great work ethic

Consistent and accurate when I am familiar with my daily job tasks

Positive outlook on life and carry that mindset into my workplace

ACTIVITIES

I am deeply passionate about horses and animals in general. Prior to previous jobs I solely worked in the horse industry where I consistently worked on my training skills and riding capabilities among many different disciplines and breeds of horses. I love sharing my knowledge with others and have consistently participated in providing riding lessons for people of all ages. Right now, I am a barrel racer and love the competition atmosphere. Truly any activity outdoors is what I love. I truly believe horses have provided me with compassion and an impeccable work ethic. If I put my mind to something there is no stopping me from achieving that goal. I am also quite good at sales, I had no prior sales experience when I initially started at US Cellular. I developed a great skill set and it has helped me become the communicator I am today.

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