Delivery Manager Project Management
Resume:
RAGHAB DAS SAHA, Delivery Manager
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** ***** ** ****** ********** in SAP Projects delivery& Management at various industries Career Objective
I am a person with a high degree of entrepreneurial curiosity, adequate base in technical & Operational know-how, and one who learns through vast experience and highest level of commitment. Continuous development is the corner stone of my thoughts and actions with the backbone of SAP ERP. I think of myself as a man of integrity, with broad vision and high degree of commitment. Challenge brings out the best in me. Career Summery
Helped more than 100 customers around the globe to adopt & run SAP ERP. Project P&L, Costing, Investment Summary, Forecasting, Competency Building, Delivery Strategy Preparation being the main actions and responsibilities. Involved in Pre-sales, Scoping, Solution, RFP preparation, Resource Hiring etc.
Over 9 years of functional experience in the area of Finance, Accounts & Audit. Includes finalization of accounts
– control & monitoring working capital management – Taxation - internal & statutory audit - Financial Analysis
– Financial Reporting etc., Possess strong analytical skills and their application towards achieving growth, fetching higher profit, client satisfaction. Demonstrated ability to resolve issues, drive projects, and meets deadlines.
Key Skill: Excellent in qualitative, E2E Project delivery on time, on budget with higher customer satisfaction which reflects an extended referral rate in the industry. Recent Engagement:
Joined Unisoft Global Services Pvt. Ltd. as Delivery Manager since January 2016 To manage all projects in Middle East Region.
Promoted as Delivery Head since Feb. 2017 to look after entire delivery team of the company, managing a team of 270+ SAP resources
Taken responsibilities of Project Delivery, Presales, SAP Practice & Solutions Some of the Key responsibilities performed: Setting Goals, Making Delivery Strategies to achieve goals in the competitive market. Solution Building for various industry demands like – eInvoice, GST Reconciliation, Cloud Migration, SAP Support model etc…
Engagement with previous companies:
Worked at Arête Global LLC, KSA SAP Consulting company as Senior Delivery Manager (Sept 2012 – Dec. 2015)
Arête is the 1st SAP Gold Partner with SAP MENA. It has a rich clientele with lots of successful histories in the region.
Reporting to Director – Operations.
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- Handling multiple projects in the Gulf Region (KSA, UAE, Egypt, Turkey, Netherlands)
- Delivered couple of implementation & support projects
- Managing Project budget, forecasting, cost & investment analysis
- Resource allocation across the region
- Managing good relationship with customers
- Attending Presales and RFP preparation with the scope of business. Worked as Program Manager with OPTIMAL SOLUTIONS (India) [Currently NTT DATA] 1.5 year
(Mar.2011 – Jul.2012)
- Develop and practice Program Management Planning, Risk-Mitigation & Issue Management
- Program Structuring and planning for delivery programs approved for implementation
- P&L Responsibility
- Forecast Cost Budget for the Quarter
- Experienced in Estimation Methodologies
- Prepare Delivery Strategy, Delivery Process Designing
- Preparing & Managing Offshore-Onsite combination Cost Model as per the Program
- Build strong relationship with Customers, internal Stakeholders & Vendors in parallel
- Exploring additional business opportunities by close co-ordination with customers, product sales and consulting sales teams
- Engaged in developing Competency
- Conduct project profitability analysis
- Assess project status, risks and report to the company leadership
- Strategy making for optimal resource utilization
- Assist in Presales, Scoping & Solution Engineering
- Coordinating with SAPs Sales Team, Presales Team, Solution Team and Consulting Team
- Experienced in managing large accounts in APAC Region
- Developing Competencies engaging Professional Services, CoEs and arranging open forums
- Conduct Techno-Functional & Cross Functional Training Program for the entire Team
- Managing the team of 100+ experienced resources in an FTE / non-FTE model
- Strong analytical skills, problem solving skills, communicate in a clear and succinct manner and effectively evaluate information / data to make decisions; anticipate obstacles and develop plans to resolve
- Experienced in different industry verticals - Automobile, Logistics, Retail, Pharmaceutical, Manufacturing, Food & Beverages, Chemical, Footwear (AFS) etc.
Competencies in detail:
• Functional Experience in SAP FI/CO with cross module integration. 6 implementation projects (5 E to E), worked as FICO Consultant, Team Leader & Project Manager.
• Expert in Delivery on time & on budget with unmatched quality standard.
• Excellent in Delivery Process designing as per the ASAP methodology.
• Veteran in implementations for various industries vertical – Automobile, Logistics, Pharmaceuticals, Retail, Chemical etc.
• Expertise in Resource mobilization, Risk assessment & Escalation Management.
• Operation Support, Pre-sales support, Identify new business opportunities, Competency building, Scope Analysis.
• Configuration experience includes-
o FI – General Ledger (New), Accounts Payable, Accounts Receivable, Assets Accounting, Leased Asset Accounting, Bank Accounting.
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o CO – Cost Element Accounting, Cost Center Accounting, Internal Orders, Product costing, and Profitability Analysis, Cost Settlement, Budget. o Cross module integration with SD, MM, PP.
• Conducted System Integration Testing, Prepared User Manual, Key User Training, User Acceptance Test and designed Cut Over Strategies.
• Skills particularly in Word, Excel and PowerPoint to enable the preparation of Steering Committee Dashboard, Financial reports with sound financial modeling & analytical skills.
• Skills over MS Project, MS Visio, Gantt Chart, Project Costing in Excel and Presentation in PowerPoint.
• Effective communication and self-management skills, including the formal presentation of complex financial information - ability to work with deadlines and achieve results - energetic, motivated individual that strives to be part of a team – Fast learner. Key Responsibilities performed in SAP Practice:
Delivery
• Prepare Project Planning activities and manage the execution of large scale, high risk, or strategic projects according to plan (Discovery & Evaluation, Initiating to Closing……). Design delivery processes and implement as per ASAP methodology.
• Responsible for the P&L for entire Program under the Head.
• Preparing & Managing Onsite-Offshore combination model for the Program.
• Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
• Maintain excellent relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables.
• Manage and communicate a clear vision of the project objectives and motivate the project team to achieve the same; create a project environment that enables peak performance by team members.
• Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.
• Manage the financial aspects of multiple projects: budgeting and estimate to actual variance.
• Analyze risk, establish contingency plans, identify & trigger events and responsibilities for initiating mitigating action.
• Control escalations, early issues about Projects to Account Management.
• Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when closure is attained.
• Proactively manage project stakeholder satisfaction to position and secure customer reference and success story.
Planning & Estimation
• Review the overall plans for the program, ensuring that all projects are effectively planned in terms of priorities and deliverables
• Review project estimations in terms of time commitments and staffing the right people across the program
• Ensure effective scoping and estimation across projects to produce win-win results RAGHAB DAS SAHA, Delivery Manager
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Stakeholder Management
• Build strong business relationships with third-party partners and/or vendors as necessary
• Build relationships with program managers across geographies to deliver effectively on GDD projects Issue and Risk Management
• Identify, quantify and track issues and risks in the project.
• Create and analyze reports on track status, issues and risks and report the major risks and issues to the Project leadership and stakeholders.
• Assess business impact of issues and risks to the project
• Derive and drive issues and risk resolution solutions to ensure effective delivery and mitigation of the business impact
• Ensure that regular risk reviews of the project take place; prepare materials for risk review meetings
• Balance the considerations on various projects in terms of processes, procedures, organization, performance etc
• Analyze reports on the project status, risks and issues and prioritize in terms of resolution strategies
• Drive effective communication of issues and risks to the client Quality
• Review overall program metrics to ensure compliance to quality on all client deliverables
• Establish project processes through all projects to ensure process compliance
• Review SLAs compliance status on an ongoing basis and make strategies to overcome non- compliance
• Review corrective measures taken by delivery leads for non-compliance
• Own and proactively drive the delivered margin of the Projects Client Management
• Understand the client’s business drivers and ensure benefits realization for the client
• Build strong relationship with the client appropriately to engage the client at every stage in the project life cycle
• Review the tradeoffs and impact involved in designing the technical aspects of the solution to the client and the team
• Build and manage senior client relationships (expectations, communications, escalation, etc.)
• Communicate in a clear and succinct manner and effectively evaluate information / data to make decisions
• Understand the Clients culture
Commercials Management
• Reviewing and tracking the project ending Margin
• Develop & monitoring financials with payment milestones
• Reviewing and tracking of expenses with respect to the budget and margins
• Team and Leverage mix with respect to impact to the benefits realization on the program
• Contributing to sales through expanding existing buying points in the client Coaching and Mentoring
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• Perform Project Reviews and mentor project managers on project management methodology, standards and processes.
• Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members’ work; provide performance input to project team members’ functional management.
• Competency building in project management and certain weak consulting areas.
• Provide leadership to the team at every stage during of the project.
• Review the key objectives of all projects and clarity the linkage of tasks to the overall objectives.
• Build a positive, collaborative working environment for the team.
• Coaching and mentoring the delivery managers on technology and the client business to help them deliver to the client expectation.
• Actively get involved in company events such as hiring, training and internal initiatives SKILLS AND COMPETENCIES
• Excellent understanding of SAP solutions
• Good knowledge base of best practice processes in all functional modules – FI, CO, SD, MM, PP, QM, HCM, PM, PS … and developed strong consulting acumen.
• Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
• Ability to train and mentor project managers or teams in project management methodologies.
• Knowledge of the strategic and operational issues of the project management business unit.
• A clear vision of what determines a successful project for the customer and for the enterprise.
• Competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, HR management, quality management, monitoring and reporting, documenting and record keeping.
• Adaptability and flexibility to manage deadline pressure, ambiguity and change.
• Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.
• Strategy preparation, Process designing for the entire Program. Strategy for optimal resource utilization.
• Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
• Managing the team of 100+ experienced resources in an FTE / non- FTE model LIASON WITH CXOs
• Executive Management (Customer, SAP and Partner Management)
• Client CIO, Project Sponsor, Steering Committee
• Project Team [Customer, SAP, Partner & resources]
• SAP internal support Organization
• Account Management, SAP GD Competencies, Resource Management, Partner Management and Bid Management
• SAP Project Management Community
• Report to AVP – Delivery
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Projects in Detail (SAP ECC 6.0 ) :
Joined OPTIMAL SOLUTIONS as Project Manager on June 2010 and successfully completed a roll out (India Localization) project successfully on-time & on-budget. Promoted as Program Manager with the additional responsibility of projects (APAC Region).
OPTIMAL was awarded as the best SAP partner for the year 2010. The company is a SAP Gold Partner.
#1 SAP Project (as Project Manager)
Leading the team of 16 Consultants
Client MGH Logistics Pvt. Ltd., Gurgaon (Delhi NCR) Duration Jul.2010 – Feb.2011
Module FI, CO, MM, WM, SD, LE, CRM, HR
Version SAP ECC 6.0
Environment Windows XP
MGH Group is well known in Logistic World head quartered in Dhaka, Bangladesh.
• Preparing Project Plan – Gantt Chart & MS Project.
• Engagement in Project Discovery (Pre-Sales involvement).
• SOW first cut draft and essential inputs preparation.
• Resource loading as per accepted SOW.
• Presenting Status before Steering Committee and handling smoothly.
• Effort estimation for all kind of development and customization in the project.
• Handled all escalations smoothly without senior management involvement.
• Successful project delivery as per the agreed project plan with quality. Awarded 5Is by the company for the Best Project Management and on time & on budget delivery. Managed the Project successfully and delivered in record 88 days fetching the highest GM for the Quarter. Delivered in SQUARE Pharmaceuticals Ltd. and Olympic Industries Ltd., Bangladesh. SQUARE is one of the largest groups in Bangladesh and its current group turnover is USD 616 Million. The project was gigantic and is successfully delivered under my leadership. The Project included FDA validation documentation with SAP ECC implementation. (FDA is an authority for the pharmaceutical company marketing
& selling products in USA). A team of 86 resources including Project Manager & Team Leaders were involved in this Project. The Project gone Live on 23rd Dec 2011. Awarded 5Is by the company for excellent team management and Best Program Management. Olympic is the largest Food & Beverages manufacturer in Bangladesh. It is also a group of industries with Ball pen manufacturing, power cell manufacturing etc. the Project Goes Live on 9th Feb 2012. Promoted as Program Manager managing multiple projects and heading Delivery for the country Bangladesh. Reporting to AVP - Delivery.
Clients in India – Hindustan Zinc Ltd., Viraj Profiles Ltd., BHEL. Clients in Bangladesh – Square Pharmaceuticals Ltd., Olympic Industries, MGH Group, KAFCO, Berger Paints Ltd (BD), PEDROLLO.
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Heading a total team of 100+ resources including Project Managers, Team Leaders and highly skilled SAP Consultants.
Joined POLARIS as Project Manager under payroll of SFJ Consulting on January 2010. Leading a team of 31 SAP Consultants and 8 Team Leads.
#2 SAP Project (as Project Manager)
Client Heritage Foods (India) Limited [HFIL], Hyderabad Duration Jan.2010 – May.2010
Module FI, CO, MM, WM, SD, PP, QM, PM, BI
Version SAP ECC 6.0
Environment Windows XP
The Heritage Group, founded in 1992 by Sri N.Chandra Babu Naidu (ex-Chief Minister of AP), is one of the fastest growing Private Sector Enterprises in India,with three-business divisions viz., Dairy, Retail and Agri under its flagship Company Heritage Foods (India) Limited [HFIL], Presently Heritage’s milk products have market presence in Andhra Pradesh, Karnataka, Kerala, Tamil Nadu and Maharastra and its retail stores across Bangalore, Chennai and Hyderabad.
Worked as Project Manager at Unisoft Infotech Pvt. Limited, Bangalore
#3 SAP Project, (worked as Project Manager)
Client Huf India Pvt. Ltd., Pune
Duration May 2009 – Dec.2010 (End to End Implementation) Module SD, MM, FICO, QM and PP
Version SAP ECC 6.0
Environment Windows XP
Huf (Hülsbeck & Fürst) is a German company develops and produces mechanical and electronic key systems, lock sets, steering locks and remote control systems for the automotive industry. Huf India Private Limited is a 100% subsidiary company of Huf International, Germany. Huf was the first company to develop components for the new car access and immobilization systems "Passive Entry" and "Keyless Go"..
Leading a Team of 9 SAP consultants with 1 Team lead.
#4 SAP Project (worked as Team Leader)
Client Surfa Coats Limited, Bangalore
Duration Dec. 2008 – Apr.2009
Module FICO, MM, SD, PP, QM, PS
Version SAP ECC 6.0
Environment Windows XP
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Surfa Coats Ltd. is a manufacturer of decorative and water based paints. It has 5 plants and 17 depots.
#5 SAP Project (as FICO Consultant)
Client Askar Microns Pvt. Ltd., Mysore
Duration Oct.2007 – Nov.2008 (End to End Implementation) Module SD, MM, FICO, PP
Version SAP ECC 5.0
Environment Windows XP
Askar Microns Pvt Ltd is the manufacturer of CNC machines. The company does both exports and imports. It has 4 company codes.
#6 SAP Project (Visiting Consultant for FICO)
Client Laxmi Electronics Moulds & Precision Engg. Pvt. Ltd., Duration August 2007 – September 2007
Module FICO, MM, SD
Version SAP ECC 6.0, PP
Environment Windows XP
Laxmi Electronics involved in manufacturing of Moulds and Precision for famous brands like Good night etc, Complete Employment Exposure:
1. Delivery Head, Unisoft Infotech Pvt. Ltd., Jan. 2016 – Till date 2. SAP Senior Delivery Manager with Arête Global consulting, since Sept. 2012 – Dec. 2015 3. SAP - Project Manager with OPTIMAL SOLUTIONS, June 2010 – February 2011. Promoted as Program Manager and worked from March 2011 to July 2012. 4. SAP - Project Manager with POLARIS, Jan. 2010 – May. 2010. 5. SAP FI/CO Application Consultant, Unisoft Infotech Pvt. Ltd., Sept. 2006 – Dec. 2009. Worked as Team Leader and promoted to Project Manager. 6. Manager – Accounts, Shaheed Group, Bangalore. Jan. 2003–Aug. 2006 7. Executive Officer - Accounts, Reliance Engineers Ltd., Bangalore. March 1998 –Dec. 2002. 8. Audit Assistant, K.C. Roy & Company, Chartered Accountants., Kolkata. July 1996– Dec. 1997 Domain Experience (in Accounts & Finance)
Over 9 years of experience in the areas of Finance & Accounts. RAGHAB DAS SAHA, Delivery Manager
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Jan.2003– Aug.2006
Worked as Group Manager–F&A at Shaheed Group, Bangalore.The company engaged in manufacturing of Poultry feeds, breeding & farming of poultry and supply to wholesale and retail market of chicken and eggs in South India. The group comprising 8 associate companies under the head. Responsibilities Performed
• Accounts preparation up to finalizations and looking after implementation of accounting systems & procedures. Preparing financial statements.
• Preparing & reporting budget to the top management.
• Enumerating cost factors and analyze the cost effectively.
• Arranging working capital as per the business requirement.
• Negotiating with Bank Authorities about the business financing and secured loan.
• Arranging unsecured loan from private sources.
• Controlling cash payments & maintaining cash management.
• Management of Accounts Payable & Accounts Receivable
• Compliance with Income Tax and Sales Tax Statues.
• Working Capital Management and Improvement initiatives.
• Preparation of Inter-Group Reconciliation statement and BRS
• Conducted Internal Audit for the whole group associates taking Lead responsibility.
• Controlling various factors analyzing multiple Business Ratios.
• Deciding upon short term and long term loan factors.
• Checking through surprise visit at the associates office
• Tried to have an enormous control over the system of MIS. March 1998 - Dec. 2002
Worked as Officer - Accounts at Reliance Engineers Ltd., Bangalore. An ISO 9002 company, manufactures electrical & communication cables of multi utility (e.g. – Optical Fiber, Coaxial, Jelly-filled etc. ) Responsibilities Performed:
• Preparation of Cost Analysis, Cost Sheet, Variance Analysis..
• Preparation of Monthly and Quarterly Budget with proportionate to Yield Variance.
• Prepared various MIS reports of different parameters.
• Accounts Payable Reconciliation, Bank Reconciliations.
• Monthly Stock Verification and Valuation & Analysis.
• Handling all Excise & Sales Tax matters relating to A/cs. & Stores, S.T & C.E. Audit.
• Bank Payment through TR-6Challan and PLA Transfer, CENVAT postings.
• Clearing payment for invoices of Suppliers.
• Clearing Bank Payment, Handling all Bank Transactions, BGs, LCs .
• Inventory Control & Planning, Stock Turnover and Analysis.
• Clearing Suppliers, Job-worker Payment, Payroll, Tax Remittance.
• Clearing Payment for small repairs /services, small civil work etc.
• Preparing Creditors A/c., Bills Payable & Bills Receivable and follow it up.
• Processing VCAR(Vendor Corrective Action Request)and solving issues through weekly meet.
• Calling Tender for disposable materials and disposing thereof. RAGHAB DAS SAHA, Delivery Manager
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July 1996 - Dec. 1997
Worked as Audit Assistant in K.C. Roy & Co. Chartered Accountants, Kolkata.
• Audit at pharmaceutical companies like Deys’ Medical, Albert David, Kolkata.
• Audit at banking companies like UCO Bank, Bank of Baroda, Kolkata. Educational Qualification:
• Graduation – B.Com. from Calcutta University – April 1995
• Post-Graduation – ICWA (Final) from the ICWA of India – June 1996
• Certified in ITIL (IT Service Management)
Extra-curricular achievement:
• District inter-college debate champion
Personal Information:
Date of Birth : 14 / 10 / 1973
Marital Status : Married
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