Customer Service Call Center
Resume:
TAMMY JO SMITH
CUSTOMER CARE SPECIALIST
CONTACT PROFILE
**************@*****.***
Call Center Representative with expertise providing customer support in high volume environments. Exceptional computer aptitude and telephone etiquette. Provides exceptional customer service through active listening and problem solving. Twenty-two years of professional customer service, implementing service solutions, highly skilled negotiating, training and coaching skills.
PROFESSIONAL
SUMMARY
EXPERIENCE
Advanced skillset in Call Center
Operations
Exceptional Workflow
management
Executes strong customer
service procedures
Committed to maintaining data
integrity and privacy
Ride Share Driver-Uber
Oct 2019- Present
Pick up riders and deliver them to their requested destination safely. 4.98 Star Rating. Completed 4550 trips.
Customer Service Agent-Lift-All
Nov 2022-June 2024
Manage inbound customer calls and emails. Process
purchase orders, quotes, provide product information, purchase order status. Follow up on late orders, track orders on carrier websites. Act as a liaison between Sales Representative Groups and authorized distributors. Store Room Attendant-Vallen Distribution/TE Connectivity Feb 2018-Nov 2022
Assist associates requesting daily production support items. Source products to aid in daily production and
maintenance.
Process stock and special request requisitions. Maintain inventory, completing stock checks, receiving materials and process return orders. Tasks were like similar to operating a store, using an RF Gun to track transactions and data entry for manual transactions.
Store Room Attendant-Kelly Temp Services/TE Connectivity Sept 2017-Feb 2018
Effectively manage request for change over tooling, verify tooling, return to appropriate storage location. Complete inventory counts and create shipping labels and packets EDUCATION
High School Diploma: Business
1976-1978
Myrtle Beach High School-
Diploma
1982
with documents needed for shipping materials.
EXPERIENCE
Customer Service Level III-MSC Industrial Supply
Sept 2022-Sept 2013
Effectively manage inbound and outbound customer calls. Address and resolve customer product complaints
empathetically and professionally. Process purchase orders, quotes, provide product information, purchase order status. Follow up on late orders, track orders on carrier websites. Accurately document, research and resolve customer issues in a fast-paced challenging call center environment
Administrative Assistant- Life Outreach Ministries July 1999-July 2000
Managed incoming calls and messages for pastoral team. Opened and distributed incoming mail. Greeted visitors and counseling clients. Processed data entry for
bookkeeping, payroll and expense tracking. Managed accounts payable and receivable.
Data Entry, Book-Keeping- Tym-Sav
July 1996-July 1999
Entered financial data using company software. Created financial reports and documents needed for client tax filing.
Answered phones and scheduled client
References
Betsy Redifer former co-worker 717-***-****
Nancy Pennington personal friend 717-***-****
Lena Morris personal friend 717-***-****
Contact this candidate