Customer Service Substitute Teacher

Lisa Ivy

*** ******* ** *** *****, AR *****

918-***-**** / ****.*******@*****.***

Dedicated, outgoing, and detail oriented professional. Skilled at interacting positively with customers and with a team environment.

CORE COMPETENCIES AND SKILLS: Teaching students’ curriculum and social skills. Working alongside parents to get the best education for their student. Working in a positive team environment with other staff members.

Management, setting business goals, interviewing, hiring, training, and scheduling. Shipping and receiving, inventory, stocking, merchandising, completing daily reports, money handling, and customer service. Microsoft Office Certification 2016 in Word, Excel, PowerPoint, Outlook, and OneNote. WORK EXPERIENCE

Walmart July 2023 to May 2024

Part-time Front-End Associate

• Cashier

• Customer Service

• Stocking

• Cleaning

Fort Smith Public Schools

Substitute Teacher January 2023 to Present

Long-term Substitute Teacher

• Teaching curriculum

• Implementing expectations in the classroom

• Teaching routines

• Help develop social skills and interaction with others.

• Developing lesson plans with standards

• Implementing rules and classroom procedures

• Working as a team with staff and parents

Mercy Hospital Fort Smith October 2021 to October 2022 Care Companion/Sitter

Taking care of patients trying to harm themselves. Listening and talking to patient with a calm voice and positive words.

Tulsa Public Schools January 2019 to June 2021

Teacher at Owen Elementary and Project Accept Elementary

● Teaching first grade and kindergarten curriculum

● Implementing expectations in the classroom

● Teaching routines

● Help develop social skills and interaction with others.

● Developing lesson plans with standards

● Implementing rules and classroom procedures

● Working as a team with staff and parents

Jack Brown Center September 2018 to November 2018

Residential Advisor III

● Supervises clients in dormitory, cafeteria, recreation room, and on outings as well as maintains appropriate records and participates in the treatment team. School Teacher for clients ages 13 to 18

The University of Tulsa September 2016 to May 2017 Personal Assistant at The Center for Student Academic Support

● Assisted visually impaired college student with class work.

● Provided support to student to modify behavior in the classroom. Coordinated assistance for the student between parents, college professors and The Center for Student Academic Support.

Union Public Schools August 2011 to June 2016

Assistant Supervisor at the Extended Day Program

● Developed curriculum, projects, and activities for students from preschool through fifth grade.

● Established and enforced rules for behavior and procedures for maintaining order.

● Evaluated progress, maintained student records, and provided feedback to parents. Certified in first aid and CPR, and a food handler’s permit. Fort Smith Public Schools

Substitute Teacher January 2021 to Present

November 2018 to December 2018

September 2006 to May 2011

● Taught curriculum to students in preschool through twelfth grade, special education, and alternative education

Developed excellent communication skills, to work along with students, faculty, and parents. Milford Exempted Schools September 2004 to August 2005 Caregiver at the Extended Day Program

● Communicated with children's parents or guardians about daily activities, behaviors, and related issues.

● Maintained a safe play environment and provided activities for students. Blockbuster Video January 2002 to April 2004

Assistant Store Manager

● Managed up to fifteen employees. Interviewed, hired, and trained new staff. Prepared staff work schedules.

Greeted customers and discussed merchandise sought for rental. Completed store operation procedures for opening and closing of the store.

● Maintained money handling, reconciling deposits, and set up of tills.

● Completed daily corporate reports and other documentation of store accounting.

● Prepared store displays using a planogram.

● Stocked, cleaned, and completed inventory monthly, as well as shipping and receiving. EDUCATION AND TRAINING

Northeastern State University, Tahlequah, OK

Bachelor's Degree, 3.3 GPA General Studies Degree

Emphasis in Business, Organizational Leadership, and Education January 2014 to May 2016

Microsoft, Tulsa, OK

Office 2016 Workshops

Microsoft Word, Excel, PowerPoint, Outlook, and One Note April 2017

Tulsa Technology Center, Tulsa, OK

Professional Development

August 2011 to June 2016

Southern State Community College, Hillsboro, OH

Associates of Arts in Arts and Sciences, 3.5 GPA

September 2001 to March 2002

Miami University, Oxford, OH

Accounting

January 2000 to May 2000

University of Cincinnati, Cincinnati, OH

Elementary Education

September 1990 to June 1991

North Arkansas College, Harrison, AR

General Studies

January 1989 to May 1989

Northern Kentucky University, Newport, KY

General Studies/Business August 1987 to December 1988

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