Administrative Assistant Customer Service
Resume:
Deittra D. Flemming
Washington, DC *****
********@*******.***
Dear Sir/Madame
Enclosed is a copy of my resume for your perusal and distribution. If you have any questions, please don’t hesitate to contact me at 202-***-****
Currently seeking employment as an Executive Administrative Assistant. Background includes work performed at Howard University Hospital for 6 years as the Residency Program Coordinator and Supervisor. I feel my background and education combined will be beneficial to your organization. This combination allows me to function effectively in many diverse areas including management. Experience which includes computer training in Outlook and Microsoft Office will also be a benefit to your organization. Also familiar with all aspects of being in a legal setting. My ability to multitask with little to no direction can be beneficial to your organization.
If you are interested in interviewing me, you may contact me at the number listed above or via email. Available for an interview at your earliest convenience.
Cordially,
Deittra D. Flemming
Deittra D. Flemming
Deittra Flemming
Washington, DC 20032
********@*******.***
Having completed various clerical training courses, I am currently seeking employment as an Executive Administrative Assistant. My previous positions as a program coordinator and a supervisor enhanced my customer service skills. It provided me with the knowledge to be successful in the customer service industry.
Work Experience
Ricoh USA February 2017 to August 2023
Washington, DC
Senior On-Site Service Specialist
Received incoming calls and emails for meetings, conference room and audio/visual requests as needed.
Maintained conference rooms and ensured that they were stocked with the proper materials for meetings.
Prepare monthly stats for quality control of the inventory of supplies. Prepare monthly reports for the MOR meeting.
Prepare presentations for LPA meetings as needed.
Energetic and friendly back-up receptionist with experience providing administrative support and customer service to clients and internal staff.
Provides excellent customer service and relationships. Assists walk-in clients, schedules client meetings, answers phone lines, and helps clients with questions and issues.
Robert Half International Inc. February 2016 to September 2016
Washington, DC
Hospitality Specialist
Received incoming calls and emails for meetings, conference room requests and audio/visual needs as requested.
Maintained conference rooms and ensured that they were stocked with the proper materials for meetings.
Howard University Hospital October 2008 to May 2014
Washington, DC
Residency Program Coordinator
Trained and guided new coordinators or administrative assistants within the residency program.
Collected information from incoming patients regarding services needed, insurance available, or financial status.
Assisted in completion of admissions or insurance forms. Contacted insurance providers to verify coverage and obtain authorization for service.
Familiar with standard concepts, practices, and procedures as a registrar.
Performed a variety of tasks associated with patient care services.
Performed clerical and/or record-keeping tasks on the automated patient system.
Retrieved patient files for each clinical visit.
Arnold & Porter LLP Law Firm
Washington, DC
Senior Conference Coordinator July 2001 to August 2008
Maintained the Conferencing Database.
Oversee the day-to-day operations of the Conference Department.
Tracked the supplies used and items ordered from our vendors.
Supervised the conference room attendants and the schedulers.
Completed variance report monthly.
Maintain the invoices that are generated through the Conference Department.
Education
Prince George's Community College
Laurel, MD
Towson State University
Towson, MD
Skills
Microsoft Office Training .
Wang OSI System Windows Operating Systems
Excellent Writing Skills Meeting and Event Planning Skills
Dictaphone WordStar
Lotus Notes iMange
Microfilm Operator Outlook Express
Adobe PDF Software ARC Training
Office 360
SharePoint
Excellent Communication Skills
Excellent Organizational Skills
Managed sensitive information with absolute confidentiality.
Make decisions independently or escalate issues as needed.
References upon request
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