Transportation Security Screener

Tiffany Washington

Airport Security Screener

703-***-**** ********@*****.*** Ashburn, VA 20148

CAREER OBJECTIVE

I am a focused professional with over 20 years of work experience and a proven knowledge of electronic surveillance, emergency preparedness and interrogation. I am a diligent student with knowledge of asset protection, corporate security, transportation security, and crisis communications. I am frequently praised for creative thinking by my peers, I can be relied upon to help your company achieve its goals. I am a detailed-oriented professional with excellent communication, interpersonal and creative thinking skills. As a proven dedicated professional with proven performance in management, leadership and communication. Detail- oriented in problem-solving and planning. I am eager to make an immediate contribution to your organization, with aspirations of promotion and continued growth.

EXPERIENCE

TRANSPORTATION SECURITY SCREENER, Ashburn, VA

Transportation Security Agency/DHS, February 2022-Present

• Observed and analyzed behavior of travelers to identify potential security risk within airport. Operated and calibrated explosive trace detector machinery, walk-thru metal detectors and hand-held metal detectors.

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• Viewed images of checked bags and cargo using remote screening equipment. LICENSED INSURANCE BROKER, Ashburn, VA

TTEC, December 2019-December 2021

• Delivered client-focused solutions to create long-lasting relationships.

• Determined client needs and financial situations by scheduling fact-finding appointments.

• Enhanced insurance agency reputation by exploring opportunities to add value to job accomplishments.

• Generated new sales, retained existing members and grew book of business through multiple product offerings.

• Serviced client changing insurance needs by selling life, health and disability insurance.

• Responded to customer inquiries and requests relating to insurance.

• Updated job knowledge and learned about new products and services to market insurance options.

• Obtained underwriting approval by completing application for coverage. Ensured that policy requirements were fulfilled, including any necessary medical examinations and completion of appropriate forms.

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• Calculated premiums and established payment method.

• Performed administrative tasks, such as maintaining records and handling policy renewals. Attended meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts.

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Interviewed prospective clients to obtain data about financial resources and needs, physical condition of person or property, and to discuss any existing coverage.

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Sold insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, and specialized policies, such as marine, farm/crop and medical malpractice.

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Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions and changes and to change beneficiaries.

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POLICE SERGEANT, Washington, D.C.

Metro Transit Police Department, September 2001-April 2019

• Coordinated public awareness programs by issuing crime bulletins and fraud alerts.

• Implemented agency policies and procedures according to required guidelines.

• Examined criminal activity by conducting preliminary and follow-up investigations of felonies and misdemeanors.

• Supervised and guided subordinate staff in performance of assigned duties.

• Analyzed activity reports to determine levels of performance or need for corrective action.

• Resolved and investigated personnel problems within organization and charges of misconduct against staff.

• Educated staff about regulatory changes and new police technology or methods.

• Reviewed documentation and reports generated by staff for timeliness, completeness and accuracy.

• Disciplined staff for violation of department rules and regulations. Met with civic, educational and community groups to develop community programs and events, and to discuss law enforcement subjects.

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Informed personnel of changes in regulations and policies, implications of new and amended laws and new techniques of police work.

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• Trained staff in proper police work procedures.

Cooperated with court personnel and officials from other law enforcement agencies and testified in court, as necessary.

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• Explained police operations to subordinates to assist them in performing job duties. Supervised and coordinated investigation of criminal cases, offering guidance and expertise to investigators and conducting procedures in accordance with laws and regulations.

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• Developed, implemented and revised departmental policies and procedures.

• Inspected facilities, supplies, vehicles and equipment to ensure conformance to standards.

• Monitored and evaluated job performance of subordinates and authorized promotions and transfers.

• Reviewed contents of written orders to adhere to legal requirements.

• Investigated and resolved personnel problems within organization and charges of misconduct against staff.

• Conducted raids and ordered detention of witnesses and suspects for questioning.

• Prepared news releases and responded to police correspondence.

• Requisitioned and issued equipment and supplies.

• Prepared budgets and managed expenditures of department funds. EDUCATION

MASTER OF SCIENCE (M.S.) IN CYBERSECURITY AND INTELLIGENCE, MINOR PSYCHOLOGY, Washington, DC, DC

George Washington University, May 2023 GPA 4.14

Relevant Coursework

Behavioral Detection

Fundamentals Of Homeland Security

Awards & Honors

National Collegiate Honors Society

Extracurricular Activities

Black Women Incorporated Empowered, Inc.

Fundraising For Non-Profits

Community Service (Homeless, Domestic Violence, At Risk Juveniles)

SKILLS

Security Action Plans Inspection Of Baggage Great Critical Thinking Skills Metal Detectors Threat Management Bag Screenings Preventive Maintenance Safety Violations Cargo Inspections Medical Emergency Response Hazardous Materials Crisis Situations Active Listening Screening Procedures Passenger Interaction Identity Reviews Hazard Awareness Pre-Board Screenings Screening Process Management Employee Engagement Security Breach Management Law Enforcement Operations Management Asset Protection Screening Personnel Crime Prevention Threat Mitigation Safe Driving Techniques Situational Awareness Entry And Exit Monitoring Behavioral Analysis X-Ray Machine Operation Complex Problem-Solving Incident Reporting Microsoft Word Personal Grooming Crew And Passenger Safety Basic First Aid Learning Strategies Data Entry Software Oracle Taleo Weapons Protection Explosive Residue Monitoring Succession Planning Multi-Tasking And Prioritization CERTIFICATIONS

• Licensed Healthcare Broker • General Instructor's Certification

• Wellness Coach Certification

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