Customer Service Patient Care

TORI BROOKS

**** ******** **** ** *** Park, MI, *8237

**************@*****.*** 856-***-****

SKILLS

Proficient in venipuncture, order of draw, specimen collection and handling, capillary puncture, data entry, and HIPAA

Communication, leadership & management skills, problem and crisis management skills {Training on mental health), community engagement, and conflict mediation.

Fire safety, active shooter, unbiased documentation.

The ability to manage multiple projects efficiently through prioritizing and organized strategies.

Customer service,emotional intelligence and detail oriented skills

Proficient in Microsoft Word, Excel and PowerPoint. EDUCATION

Morgan State University, Bachelor of Science (expected May 2025)Baltimore, MD

Major: Biology

EXPERIENCE HISTORY

Phlebotomy Technician Certification Program Baltimore, MD December 2023 - March 2024

Student: Acquired skills in venipuncture and capillary puncture techniques in a supervised clinical setting and a comprehensive understanding of human anatomy and medical terminology. Proficient in labeling, processing, and transporting blood samples for diagnostic testing. Successfully passed the NPCE exam. 96 recorded sticks. Morgan State University Resident Assistant Baltimore, MD July 2022 - May 2023

Resident Assistant: Facilitated the social, academic, and personal adjustment of students to the residence hall and University. Enforced the rules and policies of Morgan State University and acted as a liaison between residents and the University administration. Develops a sense of community among residents as members of a floor, residents of a hall, and active participants in the residence life system.

Morgan State University Information Desk Attendant Baltimore, MD September 2022 - May 2024

Provide accurate information as requested by customers at the desk or over the phone. Review the schedule of events in the building for each day and know where events are located. CERTIFICATIONS

CPR and AED certified- American Heart Association. (Basic Life Support Provider)

National certified phlebotomy technician

LEADERSHIP AND EXTRACURRICULAR ACTIVITIES

Ernest E, Just Biology club Event coordinator (2023-2024)

Blood Donor Ambassador- Red Cross (2023-)

Meals on wheels (2023-)

Bold and Beautiful Community Service Chair (2022-2023)

National Society of Leadership and Success (2022-2023)

Teaching Assistant- Microbiology (2023-2024)

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