Customer Service Crew Member
Resume:
Lisa Spiva
Always ready to help customers, definitely go the extra mile.
Elkins, WV 26241
**********@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
McDonalds Crew Member
McDonald's-Elkins, WV
June 2022 to Present
I do a little bit of everything
Housekeeper
BS Housekeeping-Elkins, WV
January 2022 to Present
Commercial Housekeeping
Cook/Cashier
Wendy’s-Elkins, WV
August 2020 to February 2021
• Managed kitchen
• Prepared meals in accordance with customer dietary requests
• Washed, peeled and prepared ingredients for a commercial kitchen
• Ensured cooked food was correct temperature according to compliance guidelines
• Maintained recipe quality
• Prepared beverages orders
• Set prep station
Laborer
Sawmill-Bartow, WV
February 2019 to August 2019
Labor
Cook Prep Cashier
Hardee's-Elkins, WV
August 2018 to February 2019
• Followed proper safe handling policies
• Sanitized kitchen, dishware, and equipment
• Prepared beverages orders
• Prepped ingredients
• Stocked production cooler
• Operated deep fryer
• Prepared meals and took into account customer food allergies
• Supervised all kitchen procedures
• Supervised kitchen quality standards
• Trained as a cook
Customer Service
In-Bound Call Center-Elkins, WV
January 2016 to January 2018
Sales
McDonalds Crew Member
McDonald's-Elkins, WV
April 2014 to February 2015
All roles
Cook/Baker
Lakin correctional Center-West Columbia, WV
December 2005 to February 2015
Some time I wasn't there ask for more information
Education
Associate in Accounting
Colorado Technical University - Salt Lake City, UT January 2020 to Present
High school or equivalent
Petersburg High School - Petersburg, WV
Skills
• Team player (1 year), Cook (1 year)
• Organized
• Motivated
• Team player
• Solid work ethic
• Willing to learn and utilized my strengths
• Construction Laborer
• General Laborer
• Roofing
• Warehouse Associate
• Cooking Experience
• Microsoft Office
• Typing
• Housekeeping
• Assembly Line Mechanical Skills: Aptitude -- Familiar December 2019 Understanding and applying mechanical concepts and processes. Full results: https://share.indeedassessments.com/share
• assignment/5rmj7ti4oko4aqfk Data Entry Clerk -- Familiar December 2019 Maintaining data integrity by detecting errors. Full results: https://share.indeedassessments.com/share
• assignment/0t-vtb50zw0fcdde Vehicle Maintenance -- Proficient February 2020 Knowledge of vehicles, vehicle maintenance, and repairs. Full results: https://share.indeedassessments.com/ share
• profile/7b38187994f521e2c92a9f56b02ce553eed53dc074545cb7 Numerical Reasoning Skills -- Proficient February 2020 Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs. Full results: https:// share.indeedassessments.com/share
• profile/ d2a90b756786e2f79d27ceb4f1cd78abeed53dc074545cb7 First Aid -- Familiar February 2020 Treating common medical emergencies. Full results: https://share.indeedassessments.com/ share
• to
• profile/1712ceb6ecff79cb0ac2cff74fb9fb61eed53dc074545cb7 General Management Skills -- Familiar February 2020 Performing business math, reading and interpreting P&L statements, and solving group scheduling problems. Full results: https://share.indeedassessments.com/ share
• profile/1e64c27f3fc140f7c0d65257b89278aeeed53dc074545cb7 Construction Safety -- Proficient February 2020 Using safe practices while on a construction site. Full results: https:// share.indeedassessments.com/share
• profile/ af918169edf14b398b97a12029393affeed53dc074545cb7 Merchandise & Supply Storage
-- Highly Proficient February 2020 Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise. Full results: https://share.indeedassessments.com/ share
• profile/576e19a1a77bff0bd9b53e47ca341b7feed53dc074545cb7 Personality: Customer Service Fit -- Familiar February 2020 Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/share
• profile/ a1adcc6108706eae54d9c39044db70a9eed53dc074545cb7 Reliability -- Expert February 2020 Tendency to be dependable and come to work. Full results: https:// share.indeedassessments.com/share
• profile/ ab5ee6cf093a63284a713c3aef499669eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Kitchen Management Experience
• Telemarketing
• Mechanic Experience
• Kitchen Experience
• Pricing
• Food Preparation
• Account Reconciliation
• Financial Report Writing
• Accounts Payable
• General Ledger Accounting
• General Ledger Reconciliation
• Meal Preparation
• Accounts Receivable
• Journal Entries
• Financial Statement Preparation
• Payroll
• Financial Analysis
• QuickBooks
• Tax Experience
• Bank Reconciliation
• Merchandising
• Office Management
• Sales
• Microsoft Dynamics GP
• Financial Modeling
• Business Analysis
• Auditing
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Windows
• Scripting
• Visual Basic
• Load Balancing
• Microsoft SQL Server
• Computer Networking
• Bookkeeping
• Analysis skills
• Customer service
• Microsoft Excel
• Technical support
• English
• Leadership
• Microsoft Word
• Filing
• Restaurant experience
• SAP
• Communication skills
• Banking
• Customer support
• SQL
• Culinary experience
• Cashiering
• Food safety
• Time management
• Micros POS
• Upselling
• Food service
• Food handling
• Serving
• Cash handling
Certifications and Licenses
Associates in Accounting
September 2020 to Present
Food Handler Certification
Assessments
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
January 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Food service: Customer situations — Proficient
January 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
HR: Compensation & benefits — Proficient
December 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Written communication — Proficient
December 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Filing & organization — Proficient
October 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Business math — Proficient
October 2022
Using basic math to solve problems in a business context Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am available anytime day or night. I am am very flexible, versatile woman with strong ambitions
Contact this candidate