Administrative Assistant / Executive Secretarial

COLLEEN MARY JOSEPH

*A, RAK Burj Julphar, Vallathole Junction,

Seaport Airport Road, Kakkanad

Thrikakkara - 682 021. Kerala State

Phone: +91-949******* ; Email: *******.******@*****.*** To be associated with a premier organisation that gives the opportunity to display professional skills and to be a part of a team that focuses on achieving goals leading to corporate and personal growth. COMPETENCIES OVERVIEW

Strategy Planning: Responsible for overall effectiveness of operations and accountable for strategic utilisation and deployment of available human resources to achieve organizational objectives. Driving and extending valuable support to team members for achieving their assigned targets and inculcating high discipline levels. Developing short and long term plans. Utilising public information and personal network to develop marketing intelligence for generating leads. Relationship Management: Identifying and nurturing key partners and business associates from various

/institutional accounts and strategically secure profitable relationships for business. Ensuring maximum customer satisfaction by providing them necessary and excellent service assistance and achieving delivery and quality service norms. Forging relations with major corporate accounts. Team Management: Recruiting, leading, training and motivating teams ensuring their career development and positive contribution to the company.

PROFESSIONAL PROFILE

Admin cum Customer Relation Executive

with NewGen Builders & Interiors

With comprehensive skills in:

People Management Planning/Organising Relationship Management A graduate in Science with proven success of over 20 years in administration, human resources and relationship management. Served NEWGEN Builders & Interiors as Admin and customer Relation Executive. A proactive leader with expertise in Team building, core planning, sales and marketing activity, revenue management, people management, office administration and revenue management. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. EXPERIENCE DETAILS

Admin cum Customer Relation Executive, NEWGEN Builders & Interiors

(June 2012 - March 2019)

Key Responsibilities:

Team Building – Multi level resources for various departments in terms of sales and marketing, administration, vendor management, recruitment, finance, procurement etc. Monitoring these departments in terms of their productivity and the day to day reports.

Core Planning – To improve the efficiency of employees skilled and unskilled, core planning is a key factor on productivity of the employees, in view of market and their segments.

Revenue management – A clear indication on yield management in connection with the revenue achieved will apparently reflect the P & L account.

Budgeting – A clear indication of a month on budget based on the location advantage, market resource, revenue possibility and the efficiency of each productive employee for leading a specific budget.

Sales and marketing, Conducting Roadshows, Training & learning – which will be a key strategy planning for achieving the revenue forecast and budget on month on month basis.

Establish partnership with International Vendors to do B-to-B market, to maximize competent rate and selling time

Achieve high levels of customer satisfaction and ultimately be a strong contributor to the achievement of department and company sales volume goals.

Apply excellent attention to detail and organizational skills, expertise in sales relations, ability to anticipate needs and comprehensive product knowledge to act as a true extension of the Sales Team.

Interacting with client and vendors as needed to finalize rate and client satisfaction.

Investigate discrepancies with vendors and other customer satisfaction issues to assist Sales team employees in resolution.

Provide support and assistance to fellow team members/departments, as needed, in order to meet company/team goals.

Corporate Services Executive, Merchem Limited (June 2011 – June 2012) Key Responsibilities:

Responsible for setting up effective co-ordination process with various department head’s of the company with the Managing Director

Responsible for the overall co-ordination of the marketing activities of the company.

Provide secretarial and administrative assistance to the MD

Effective maintenance of the confidential records for the MD

Oversee the travel/meeting arrangements of the MD’s international/domestic trips Station Secretary, Qatar Airways - Cochin (June 2007 – October 2010) Key Responsibilities:

Responsible for all the Human Resources activities of Qatar Airways-Cochin

Training Plan-annual preparation & co-ordination with Doha HO for all station staff

Responsible for all the Administrative functioning of the Qatar Airways office under Cochin region

Customer complaints redressal & legal matters coordination

Marketing Activities co-ordination

Daily Sales report preparation

Secretarial assistance to the Head of the Station-Cochin

Conduct Staff Performance Appraisals in coordination with the Station Head.

Connect learners to additional resources such as training, financial aid. Co-ordinate with Doha HO for Visa processing and all necessary travel documents.

Pay review co-ordination

Office Assistant, Cadbury India Ltd (May 2001 – May’2007) Key Responsibilities:

Cocoa Bean procurement financial accounting

Bean pricing records/comparison updation

SAP Utilisation-material, financial transactions; generate information through SAP for management

Supplier payments co-ordination

Employee records maintenance

Staff Reimbursement verification

Leave records management

Administrative assistance

Inter departmental co-ordinator

Stationary maintenance

Cost reduction initiatives

Relationship management with Internal departments ( Management, Finance, Quality Control, Logistics) & External bodies (Growers, Agents, Government offices, Tax department, Hotels, Transport companies, financial institutions, Third party operators) Secretary-Legal to CLM, Harrisons Malayalam Ltd (April 1999 - April 2001) Key Responsibilities:

Computerisation of the Legal works of the department

Petitions & counter statements

Preparation of –Power of Attorney’s, Sale deeds, Legal agreements, Sketches of company lands & plots,

Power point presentations

Secretarial assistance to the Chief Legal Manager/Company Secretary

Records maintenance of legal aspects

Travel arrangements coordination

REMOTE JOB - EXPERIENCE DETAILS

Sales & Relation Executive - India, FAUNA AUDIO GmbH

(December 2022 - July 2023)

Key Responsibilities:

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information about the product.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Open new customer accounts

Analyze the territory / market’s potential, track sales and status reports. EDUCATION

B.Sc degree (Zoology as Major)-First Class from St.Teresas College, Cochin, M G University (1995- 1998).

Pre-University Course (Biology, Physics, Chemistry & Computer Science)-First class, from High Range School, Munnar, AISSCE (1993-1995).

Central Board of Secondary Education Examination-First class, from High Range School, Munnar, AISSE (1993).

PROFESSIONAL ENHANCEMENTS

Writing a Cost Management Committee Business Case (2010, Doha)

Effective Business Writing (2010, Doha)

Time & Priority Management (2009, Doha)

Basic Passenger Service course (2007, Cochin)

Self Development workshop (2005)

State level Leadership workshop (2005)

Diploma in Executive Secretarial course (1999, Cochin)

Completed Office Automation course (Vimalalayam, Cochin)

Career guidance & Personality development (1998)

Organised and coordinated with core committee of Badminton Association of India and Badminton World Federation for first ever Badminton World Cup held in Cochin, India for veterans Category during September 2017.

PERSONAL DATA

Age & Date of birth : 07 February 1977

Gender : Female

Marital Status : Married

Languages : English, Malayalam, Tamil & Hindi

Extra Curricular Activities : Table Tennis, Basket Ball

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