Customer Service Patient Access representative III
Resume:
Destiny Galvan
***************@*****.***
EXPERIENCE
Target, 1625 E Camelback Rd, AZ 85016— Barista
JULY 2023 - AUGUST 2023
● Greeting customers in a friendly manner and taking food and drink orders
● Preparing and serving beverages, ranging from simple to elaborate ones
● Preparing and serving food items such as soups, sandwiches and pastries
● Answering customers’ questions about menu choices
● Promoting and recommending menu options to customers
● Taking payment from customers
● Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
● Keeping the work environment sanitary and organized Tru Infusion, 2960 N Grand Ave Phoenix, AZ 85017—
Grower
NOVEMBER 2022 - MAY 2023
● Prepare trays for staging and planting
● Propagate cannabis plants from seed and clone
● Water plants, distribute nutrients, inspect for diseases, & trim during harvest time
● Water, transplant, stake, cloned, clean pots, clean equipment, trim
Abrazo Central, 2000 W Bethany Home Rd, Phoenix, AZ 85015— Patient Access Representative III
MAY 2022- OCTOBER 2022
SKILLS
Lobby management
Inventory
Customer service
Money Handling
Daily register close out
Money balancing
Organization
Multi-tasking
Memorization
AWARDS/SPECIAL INTERESTS
Honor roll
Volunteer work
Art
Pet care
Reading
Music
Theater
EDUCATION & CAREER
Working towards a bachelors
degree in mortuary science
● Performing registration, patient pre-admission and admission, reception and discharge functions
● Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services
● Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner
● Verifies patient's demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s)
● Maintains accuracy when entering demographic and insurance information in the system
Nellis Auction, 1402 S 40th Ave, Phoenix, AZ 85009— Lot attendant
AUGUST 2021- MAY 2022
● Lift up to 22 kilograms /49 pounds
● Stand/walk during shifts lasting up to 10 hours, and frequently push, pull, squat, bend, and reach
● Solving customer complaints and finding missing items
● Informing customers on the return policy and how to initiate returns
● Provide excellent customer service, greet and assist customers
● Checking customers in efficiently and accurately Amazon Fulfillment Center, 5050 W Mohave St #5094, Phoenix, AZ 85043— Picker
MAY 2020 - AUGUST 2021
● Lift up to 22 kilograms /49 pounds
● Stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
● Operate carts, dollies, hand trucks, forklifts, order pickers, and other equipment to move large quantities of merchandise
● Climb and descend stairs (applies to sites with stairs)
● Work on a secure mezzanine at a height of up to 12 meters / 40 feet Dollar General, 520 N 35th Ave, Phoenix, AZ 85009 — Cashier APRIL 2020 - MAY 2020
● Provide excellent customer service, greet and assist customers.
● Operate a cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
● Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.
● Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays. Fear Farm, 2209 N 99th Ave, Phoenix, AZ 85037 — Cashier SEPTEMBER 2019 - NOVEMBER 2019
● Handing correct change and tickets to customers
● Greeting customers
● Activating and restocking tickets
● Answering customer inquiries
● Balanced a cash drawer at the end of each shift
● Informing customers about different tickets, prices, food, merchandise and, other activities
McDonalds, 9930 W McDowell Rd, Avondale, AZ 85323 — Cashier MARCH 2018 - SEPTEMBER 2018
● Greeting customers
● Keeping the lobby and front counters clean
● Taking orders accurately and efficiently
● Giving customers correct change
● Solving customer complaints
● Keeping sauces, toppings, cups etc. stocked
EDUCATION
Premier Charter High School, 7544 W Indian School Rd # A2, Phoenix, AZ 85033 — High School Diploma
January 2020 - March 2020
Graduation day- May 18, 2020
PROJECTS/CLUBS/COMMUNITY
Wake Up! Phoenix, Arizona — Community Volunteer Program Commitment to attending meetings, completing community service activities, and having positive social behavior.
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