Customer Service Legal Assistant

S A N J I N · D E L I J A

A B O U T M E

I am a seasoned professional,

looking to further my career by

taking on new responsibilities. I have

over 10 years of experience in a

variety of sectors to my advantage. I

am a VSU graduate and am looking

to utilize my degree to the fullest.

P E R S O N A L S K I L L S

Time Management

Conflict Resolution

Communication

Team Work

E D U C A T I O N

C O N T A C T

VALDOSTA STATE UNIVERSITY

2006 – 2010

Bachelor of Arts in Political

Science

E X P E R I E N C E

2020-Present DIVISION OF CHILD SUPPORT SERVICES GEORGIA DEPARTMENT OF HUMAN SERVICES

Legal Assistant (Paralegal)-Court Agent III Superior Court

Create, manage, and maintain a court calendar of 300 rotating cases.

Draft, present and e-file Superior Court Child Support cases on the States behalf.

Interact with lawyers/judges/other government officials. 2020-August 2021 FEMA

Disaster Assistance Specialist (Reserve)

Assist victims after natural and man-made disasters

Working under high stress situations while maintaining composure

Always ready and flexible to overcome obstacles that arise in situations

2016 – 2019 CPO COMMERCE

Order Control Analyst

Manage a daily caseload of 130+ orders

Communicate with clients through telephone and e-mail correspondence to ensure orders are inputted properly

Serve as a liaison between sales and customer service to ensure that clients’ needs are met, and orders processed in a timely manner

Collecting data on our customers and pooling that data into various spreadsheets to evaluate their standing.

2015 – 2016 CPO COMMERCE

Sales Representative

Establish, manage, and monitor client portfolios ranging in monetary ranges from $100 to $800,000

Create and present PowerPoint presentations on new products available to the market

Present monthly, quarterly, and annual sales reports to senior management with potential solutions and plans for expansion

Process invoices and follow up with clients to ensure payment 2013 – 2015 CPO COMMERCE

Customer Service Representative

Manage customer inquiries and respond to requests

Resolve problems and de-escalate customer concerns

Explain processes and protocols to ensure full clarity S O F T W A R E S K I L L S

Customer Databases

MS Excel

MS PowerPoint

MS Word

Outlook

L A N G U A G E S

English

Bosnian

Spanish

404-***-****

******.******@*****.***

1205 Heritage Hills Circle

Snellville, GA 30078

Contact this candidate