Customer Service Moses Lake

Summary

Cheerful Intake Coordinator who is well-versed on all computer platforms. Adept at establishing strong rapports with Claimants creating complete Claimant information files and coordinating payment information with each Claimant.

Proven track record of scheduling and maintaining a productive work environment Highly effective Claims Agent with 10 years of experience in the Administrative Field. Designed and implemented solutions to complex data analysis problems Experience

Intake Specialist 07/2021 - 02/2022 Washington State Employment Security Department Moses Lake, WA Agents can be seen:Taking calls from our toll-free line and answering questions from claimants regarding procedures, laws, and policies with respect to unemployment insurance. They’ll investigate and detect unemployment issues. Handle complaint calls from claimants and, if necessary, escalate to appropriate level. Answer complex questions from employers, claimants, and others, advising those affected, based on UI laws, policies, and procedures.

Apply complex laws and policies, rules, regulations, and procedures applicable to the unemployment insurance program.

Review documents for completeness, accuracy and compliance with laws and regulations. Identify specific issues relative to eligibility and refer to Adjudication for determination. Conduct telephone interviews and review and obtain work history and verify earnings and hours in order to complete routine and complex claims.

Communicate reporting requirements, benefits and eligibility rights to claimants, employers, and third parties.

Security Guard 10/2021 - 12/2021 Microsoft Quincy, WA Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks

Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter

Recorded client needs, developed a response plan, and performed an evacuation pull-tag test Administrative Assistant 04/2016 - 06/2017 Moses Lake Youth Dynamics Moses Lake, WA Maintained a high level of professionalism and provided excellent customer service to all company clients Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential

Helped clients with their personal finances via individualized financial counseling Skills

Customer service, Communication skills, Time management, Bilingual, Microsoft word, Microsoft excel, Documentation review

Education

Audio Engineer Los Angeles Film School 06/2024 Los Angeles, CA Still Attending

Computer Science Strayer University 05/2015 Moses Lake, WA Currently completing courses in computer science, robotics, and statistics Prominent coursework: Intro to Computer Science 101 Jasmine Hansel

951-***-**** **************@*****.*** Maple Valley, WA GED Big Bend Community College 07/2007 Moses Lake, WA GED