Customer Service Administrative Assistant

KRYSTAL JONES

P.O. Box ***, Darien, GA ***** 912-***-**** *******.*******@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Follows policies, procedures, and guidelines to assure consistent quality. Ability to discreetly manage large amounts of sensitive and confidential information.

Possesses 4+ years of healthcare industry experience.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Effective problem solver, able to assess needs and identify solutions.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Microsoft Word and PowerPoint; Types 36 WPM.

CORE QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Laws & Ethics Greenway Prime Suite EHR HIPAA Compliance Medical Transcription Office Accounting

Anatomy & Physiology ICD-10 CMS-1500 Claim Form Medicare Medicaid

EDUCATION & CERTIFICATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2020

First Aid / AED / CPR Certified for Adults, Children, and Infants

Certificate of Completion – Pharmacy Technician

RELEVANT EXPERIENCE

Home Nurse, Inc. - Savannah, GA 01/2014 - 05/2018

Certified Nursing Assistant (CNA)

Provided private care companionship for each client.

Maintained accurate records of resident care, condition, progress, and concerns.

Responded appropriately to the physical, emotional, and developmental needs of the residents.

Assisted residents with activities of daily living.

Promoted positive relationships with patients, families, management, and staff.

ADDITIONAL EXPERIENCE

Walmart Supercenter - Brunswick, GA 09/2018 - Present

Customer Service Representative

Assist customers with finding merchandise and organize the sales floor.

Complete SKU lookups and support incoming / outgoing merchandise transfers.

Practice loss prevention procedures and perform other retail-related duties as required.

Ashley Stewart / Fashion to Figures / New York and Company - Brunswick, GA 02/2018 - 09/2018

Customer Service Representative / Call Center

Used exceptional customer service and interpersonal skills to answer inbound calls and find solutions.

Located and researched information using multiple systems, applications and technologies.

Coordinated with cross-functional departments to obtain necessary information to resolve issues.

Documented customer inquiries and associated actions; followed-up on outstanding items in a timely manner.

VOLUNTEER EXPERIENCE

Youth Outreach - Darien, GA 08/2013 - Present

Youth Mentor

Help the youth establish personal goals such as improving academic grades or pursuing a degree in college.

Motivate and inspire children and create action plans for success.

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